Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Javier Gutierrez

Javier Gutierrez

Hanover Park

Summary

Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes patience, common sense and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.

Overview

10
10
years of professional experience

Work History

Automotive Service Advisor & Auto Body Estimator

Nelson Automotive Inc
01.2019 - Current
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Read and followed technical documentation to complete accurate repairs.
  • Investigated customer complaints to identify cause of malfunctions.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Reduced turnaround time for completed repairs by closely monitoring technician progress and adjusting workload distribution as needed.
  • Organized detailed records of client interactions, vehicle assessments, and repair estimates to streamline workflow processes.
  • Maintained a clean, organized workspace that projected professionalism and contributed to efficient workflow processes.
  • Developed strong relationships with insurance adjusters to facilitate smooth claim processing for clients.
  • Educated customers on the details of their repair estimates, fostering trust and transparency between clients and the auto body shop.
  • Maintained up-to-date knowledge of industry trends and advancements, ensuring accuracy in repair techniques and cost estimation.
  • Improved overall communication within the team by implementing regular meetings to discuss ongoing projects, challenges, and successes.
  • Enhanced company reputation by consistently delivering high-quality service and maintaining professionalism throughout the estimation process.
  • Negotiated competitive pricing with local parts vendors, ultimately reducing overall repair costs for customers.
  • Maximized profitability by identifying opportunities for upselling additional services during the estimation process when appropriate.
  • Regularly reviewed competitor pricing strategies to ensure our shop remained competitive within the local market while still offering fair prices for top-quality workmanship.
  • Collaborated with technicians to ensure a comprehensive understanding of required repairs, resulting in more accurate estimates.
  • Examined vehicles to determine extent of damage and repairs required.
  • Evaluated OEM manufacturer schematics and service documentation to identify parts to order.

Automotive Sales Consultant

Nelson Automotive Inc
12.2014 - 10.2019
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
  • Increased dealership revenue through effective negotiation and closing techniques.
  • Collaborated with management to develop sales strategies and achieve monthly targets.
  • Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.

Education

William Rainey Harper College
Palatine, IL

Skills

  • Customer service

  • Inventory management

  • Time management

  • Sales negotiation

  • Automotive terminology

  • Attention to detail

  • Documentation and reporting

  • Quality control

  • CRM software

  • Strong work ethic

  • Multitasking and organization

Languages

Spanish
Native or Bilingual

Timeline

Automotive Service Advisor & Auto Body Estimator

Nelson Automotive Inc
01.2019 - Current

Automotive Sales Consultant

Nelson Automotive Inc
12.2014 - 10.2019

William Rainey Harper College

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Javier Gutierrez