Javier Arias
Chicago
Summary
Experienced with handling customer grievances and providing effective solutions. Utilizes communication and negotiation skills to resolve issues promptly. Track record of improving customer satisfaction through proactive problem-solving and empathy.
Overview
1
1
Language
11
11
years of professional experience
Work History
Night Driver
Majestic Auto Glass
Chicago, IL
12.2024 - Current
- Inspected vehicle condition before trips, ensuring safe operation and compliance with transportation standards.
- Loaded and secured fragile glass shipments to prevent damage during transport.
- Coordinated daily auto glass deliveries and pickups, maintaining accurate route adherence and timely arrivals.
- Communicated delivery status and order updates with dispatch and warehouse teams.
Demolition Laborer
Chicago Water and Fire Restoration
Elmhurst, IL
11.2022 - 11.2024
- Would diagnose the full extent of water/fire damage as well as prepare the affected rooms and surrounding areas for work. Utilized top-tier tools to remove water, drying out structure to prevent mold growth. Executed demolition tasks based on project requirements.
- Demolished interior structures using hand tools, power tools, and heavy equipment attachments
- Removed debris, sorted salvageable materials, and maintained clean, hazard-free work zones
- Installed containment barriers and dust controls to protect unaffected areas during teardown
Delivery Driver
Amazon
Downers Grove, IL
01.2022 - 11.2022
- Interacted with Amazon customers and the public in a professional and positive manner.
- Delivered packages accurately using handheld devices and route navigation tools
- Inspected vehicle before shifts to confirm safety and operational readiness
- Loaded and organized packages for efficient delivery sequence and route completion
Customer Resolution Agent
Prospect Airport Services
Chicago, IL
05.2015 - 01.2017
- Would greet customers and encourage feedback to implement into operational changes. Developed training program to enhance employee knowledge of best practices, contributing to increased customer satisfaction. Directed employee supervision, delegation, and task prioritization. Would also check in passengers and add any documents needed to their itinerary
- Resolved complex customer inquiries with accurate account, order, and billing support.
- Managed escalations, de-escalating complaints while preserving service standards and customer retention.
- Documented case details in CRM systems to maintain clear, compliant service records.
Education
High School Diploma - General studies
City Colleges of Chicago Harold Washinton
Chicago, IL08.2014
High School Diploma - General Studies
Illinois State UNiversity
Normal, IL06.2013
Skills
- Customer Service
- Logistics Coordination
- Calendar management
- Route optimization
- Microsoft Office
- Event coordination
- Calendar management
LANGUAGES
English and Spanish
Timeline
Night Driver
Majestic Auto Glass
12.2024 - Current
Demolition Laborer
Chicago Water and Fire Restoration
11.2022 - 11.2024
Delivery Driver
Amazon
01.2022 - 11.2022
Customer Resolution Agent
Prospect Airport Services
05.2015 - 01.2017
High School Diploma - General Studies
Illinois State UNiversity
High School Diploma - General studies
City Colleges of Chicago Harold Washinton