Jauan James
O'Fallon
Summary
I am looking to further utilize my previous experience and deliver exceptional customer service. I am eager to contribute what I have learned to positively impact those I work with and customers. Given proper training and background, I believe I can help meet the goals of the company by providing hospitality and satisfaction to customers.
Overview
13
13
years of professional experience
Work History
Dietary Server
Delmar Gardens Villas
Chesterfield, MO
07.2012 - 11.2014
- Improved patient satisfaction by providing timely and efficient meal service to residents.
- Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
- Participated in ongoing training programs related to dietary services, enhancing skills that led to better results for residents.
- Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
Dishwasher
Delmar Gardens Villas
Chesterfield, MO
07.2012 - 11.2014
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Sales Associate
Walmart
St Louis, MO
11.2014 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Direct Support Professional
Community Alternative Of Missouri
St Louis, MO
01.2015 - 03.2016
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Floor Supervisor
K. Hall Studio LLC
St Louis, MO
08.2019 - 07.2022
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Fulfilled customers orders
Delivery Driver
Amazon
St Louis, MO
07.2023 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Packer Associate
Bell Rock Brands Missouri
O'Fallon, MO
10.2023 - Current
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
Fulfillment Associate
Bell Rock Brands Missouri
O'Fallon, MO
10.2023 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Education
High School Diploma -
North County Technical High School
Hazelwood, MO05-2013
Skills
- Box assembly
- Order picking accuracy
- Shipping and receiving
- Workplace cleanliness
- Retail Sales
- Delivery Driving
- Merchandising
- Cash Handling
Timeline
Packer Associate
Bell Rock Brands Missouri
10.2023 - Current
Fulfillment Associate
Bell Rock Brands Missouri
10.2023 - Current
Delivery Driver
Amazon
07.2023 - 12.2023
Floor Supervisor
K. Hall Studio LLC
08.2019 - 07.2022
Direct Support Professional
Community Alternative Of Missouri
01.2015 - 03.2016
Sales Associate
Walmart
11.2014 - 08.2019
Dietary Server
Delmar Gardens Villas
07.2012 - 11.2014
Dishwasher
Delmar Gardens Villas
07.2012 - 11.2014
High School Diploma -
North County Technical High School