Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jauan James

O'Fallon

Summary

I am looking to further utilize my previous experience and deliver exceptional customer service. I am eager to contribute what I have learned to positively impact those I work with and customers. Given proper training and background, I believe I can help meet the goals of the company by providing hospitality and satisfaction to customers.

Overview

13
13
years of professional experience

Work History

Dietary Server

Delmar Gardens Villas
07.2012 - 11.2014
  • Improved patient satisfaction by providing timely and efficient meal service to residents.
  • Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
  • Participated in ongoing training programs related to dietary services, enhancing skills that led to better results for residents.
  • Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.

Dishwasher

Delmar Gardens Villas
07.2012 - 11.2014
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Sales Associate

Walmart
11.2014 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Direct Support Professional

Community Alternative Of Missouri
01.2015 - 03.2016
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Floor Supervisor

K. Hall Studio LLC
08.2019 - 07.2022
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Fulfilled customers orders

Delivery Driver

Amazon
07.2023 - 12.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Packer Associate

Bell Rock Brands Missouri
10.2023 - Current
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Reduced product damage rates by carefully handling items during the packing process.

Fulfillment Associate

Bell Rock Brands Missouri
10.2023 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Education

High School Diploma -

North County Technical High School
Hazelwood, MO
05-2013

Skills

  • Box assembly
  • Order picking accuracy
  • Shipping and receiving
  • Workplace cleanliness
  • Retail Sales
  • Delivery Driving
  • Merchandising
  • Cash Handling

Timeline

Packer Associate

Bell Rock Brands Missouri
10.2023 - Current

Fulfillment Associate

Bell Rock Brands Missouri
10.2023 - Current

Delivery Driver

Amazon
07.2023 - 12.2023

Floor Supervisor

K. Hall Studio LLC
08.2019 - 07.2022

Direct Support Professional

Community Alternative Of Missouri
01.2015 - 03.2016

Sales Associate

Walmart
11.2014 - 08.2019

Dietary Server

Delmar Gardens Villas
07.2012 - 11.2014

Dishwasher

Delmar Gardens Villas
07.2012 - 11.2014

High School Diploma -

North County Technical High School

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