Jason Ramirez
Chicago
Summary
Dynamic Fulfillment Operations Lead at Target with a proven track record in enhancing operational efficiency and team productivity. Skilled in data analysis and workforce management, I foster a collaborative environment while driving project success. Committed to continuous improvement, I empower teams through training and development, ensuring high-quality service delivery.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
6
6
years of professional experience
Work History
Fulfillment Operations Lead
Target
10.2024 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Planned operations and activities, and led projects.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Retail Worker
Target
02.2022 - 10.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
Private Home Tutor
Self-employeed
01.2020 - 02.2021
- Developed strong rapport with students, fostering a positive learning environment that encouraged open communication and trust.
- Facilitated active learning by incorporating real-world examples into lessons whenever possible, making content more relatable and relevant.
- Provided one-on-one support for students facing academic challenges, resulting in improved grades and increased confidence in their abilities.
- Utilized engaging resources such as educational games and multimedia materials to supplement traditional teaching methods, enriching the learning experience.
Education
No Degree - Computer Science
Richard J. Daley College
Chicago, ILSkills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- Data analysis
- Project planning
Languages
Spanish
Limited Working
English
Native or Bilingual
Interests
- Electronics and Circuit Building
- Cooking
- DIY and Home Improvement
- Designing and Printing 3D Models
- Coding and Programming
Timeline
Fulfillment Operations Lead
Target
10.2024 - Current
Retail Worker
Target
02.2022 - 10.2024
Private Home Tutor
Self-employeed
01.2020 - 02.2021
No Degree - Computer Science
Richard J. Daley College