Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason LoCoco

Villa Park

Summary

Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.

Overview

16
16
years of professional experience
2001
2001
years of post-secondary education

Work History

Specialist

USIC Locating Services
Aurora
08.2024 - Current
  • Created training materials for new hires to assist with quality and proficiency in the field.
  • Maintained and coordinated the district’s vehicle fleet.
  • Conducted regular meetings with staff to review quality issues and help with performance.
  • Ordered supplies and equipment and maintained inventory.
  • Collaborated consistently with damage prevention specialists to support multiple utility clients.
  • Generated reports to track performance metrics of team members.

Lead Technician

USIC Locating Services
Lombard
09.2021 - 08.2024
  • Assisted supervisor with day to day operations.
  • Maintained multiple projects while maintaining a high quality record.
  • Built customer relations with multiple contractors.

Supervisor

USIC Locating Services
Lombard
10.2018 - 09.2021
  • Managed and coordinated a team of up to 15 technicians to ensure efficient work flow and quality standards.
  • Coached newly hired employees to help ensure success in the field.
  • Coordinated with other supervisors to assist them in day to day operations.
  • Became the first in my district to be awarded the supervisor of the month award.
  • Maintained working relationships with multiple utility customers.
  • Completed and reviewed damage billing for my district.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Trainer

USIC Locating Services
Lombard
01.2017 - 10.2018
  • Conducted training for over 300 new employees to equip them for field operations.
  • Assisted in creating new training programs for newly hired and current employees.
  • Prepared newly hired employees to be tested for gas certifications.
  • Assisted management with quality and safety issues in the field.
  • Provided feedback to management regarding technician progress.
  • Documented all training activities including attendance records, feedback forms, surveys.

Technician

USIC Locating Services
Lombard
02.2010 - 01.2017
  • Located for multiple utility customers while maintaining an exemplary quality record.
  • Coordinated with multiple teammates on large scale projects.
  • Assisted my supervisor with daily tasks outside of my regular workload.
  • Assisted with field training new employees.
  • Built and maintained relationships with multiple utility customers and contractors.

Education

GED
Glen Ellyn, IL

Skills

  • Training material creation
  • Performance monitoring
  • Quality assurance
  • Inventory management
  • Damage billing
  • Customer relationship management
  • Project coordination
  • Fleet maintenance
  • Employee training
  • Effective communication
  • Team building
  • Problem solving
  • Conflict resolution
  • Meeting facilitation
  • Technical troubleshooting
  • Troubleshooting techniques

Timeline

Specialist

USIC Locating Services
08.2024 - Current

Lead Technician

USIC Locating Services
09.2021 - 08.2024

Supervisor

USIC Locating Services
10.2018 - 09.2021

Trainer

USIC Locating Services
01.2017 - 10.2018

Technician

USIC Locating Services
02.2010 - 01.2017

GED

Similar Profiles

CREATE PROFILE
Jason LoCoco