Jason Jankowiak
Bloomington
Summary
Extensive experience in customer service, collections, computer repair, education, and remote learning/teaching. Managerial experience in food service. Call center supervisory experience. Dedicated worker alone or in a team environment.
Overview
21
21
years of professional experience
Work History
Life Skills Trainer
NeuroRestorative
12.2024 - Current
- Maintained detailed, confidential client files.
- Maintained impeccable records for each client and daily instructional activities.
- Helped clients to identify challenges and set goals.
Customer Service Representative
Working Solutions, LLC
11.2022 - Current
- Educated customers about insurance premium billing, payment processing and technical support.
- Developed close client relationships and earned a reputation for exceeding all goal metrics.
- Responded proactively and positively to rapid change.
Tutor/Teacher
TutaPoint.com
02.2010 - 08.2020
- Tutored students remotely in Math, English, Spanish, and Creative Writing.
- Taught full classes to underprivileged students in a summer program in Literature, Math, and Creative Writing.
Collections Specialist III
State Farm Bank
03.2005 - 05.2012
- Worked as a Recovery Specialist and collected on charged-off accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on collection strategies and resolved escalated calls.
- Achieved top collector status in recovery multiple times, including six months in a row.
- Used Spanish and management skills to create and assist the Spanish team within the call center.
Education
Bachelor of Arts - Spanish: Languages, Literatures, and Culture
Illinois State University
Normal, IL05.2015
Skills
- Customer service
- Computer literacy
- Communication skills
- Documentation review
- Leadership
- Research
- Computer Skills
- Negotiation
- Personal finance
- Problem-solving skills
Timeline
Life Skills Trainer
NeuroRestorative
12.2024 - Current
Customer Service Representative
Working Solutions, LLC
11.2022 - Current
Tutor/Teacher
TutaPoint.com
02.2010 - 08.2020
Collections Specialist III
State Farm Bank
03.2005 - 05.2012
Bachelor of Arts - Spanish: Languages, Literatures, and Culture
Illinois State University
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