Jason Howard
East Dubuque
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Parts Manager
Deery Brothers of Dubuque
11.2022 - 02.2025
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Service Manager
Galena Chrysler
05.2022 - 11.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Worked with manufacturer for warranty submission, claims submission and training schedule for service staff for certification.
Service Advisor
Harris Golf Cars
07.2021 - 05.2022
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Planned route for on-site service tech for courses to repair and maintain fleet and warranty claims. Responsible for travel time, repair time in the tri state area for customers and also fleet customers.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Set up delivery and final inspections of sold customer golf cars and delivery of customer service cars after service
Service Advisor
Deery Brothers of Dubuque
11.2019 - 07.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Richardson Motors
09.2009 - 11.2019
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Education
Automotive - Automotive Technology
Miami Valley Career Technology Center
Clayton, OhHigh School Diploma -
Vandalia Butler High School
Vandalia, OH01-1994
Skills
- Customer satisfaction
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Obsolescence management
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
Timeline
Parts Manager
Deery Brothers of Dubuque
11.2022 - 02.2025
Service Manager
Galena Chrysler
05.2022 - 11.2022
Service Advisor
Harris Golf Cars
07.2021 - 05.2022
Service Advisor
Deery Brothers of Dubuque
11.2019 - 07.2021
Service Advisor
Richardson Motors
09.2009 - 11.2019
Automotive - Automotive Technology
Miami Valley Career Technology Center
High School Diploma -
Vandalia Butler High School
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