Summary
Overview
Work History
Education
Skills
Timeline
Generic

JASON HIGGINS

Steeleville

Summary

With 18 years of experience in the installation, troubleshooting, and repair of data, fiber optic, telephone, CCTV, and wireless networks for a major correctional facility. An articulate and polite information services technician with expertise in low voltage system repair and maintenance. Also, brings 17 years of military experience as a United States Army Veteran and 35 years of correctional experience. A known Field Service Professional with a strong focus on troubleshooting and maintaining complex equipment. Demonstrates effective team collaboration and adaptability to changing needs resulting in successful outcomes. Possesses excellent diagnostic skills, performs repairs, and ensures customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.

Overview

37
37
years of professional experience

Work History

Field Service Technician

G5 Tek Solutions
08.2021 - 04.2025
  • Performed troubleshooting to identify and resolve issues
  • Installed, maintained, repaired data hardware and telephone networks, including data closets and telephone points of connection.
  • Demonstrated expertise in the use of cable reels, stripping tools, crimping tools and wire and cable cutters to complete fast-paced work.

INFORMATION SERVICES SPECIALIST

Menard Correctional Center
03.2009 - 04.2020
  • Ensured installation and relocation of computer networking, wireless network, cable television, telephone and institutional camera systems
  • Maintained the computer network and all related equipment at the facility
  • Organized and maintained the construction of the inmate wireless network
  • Evaluated quality problems and preformed troubleshooting to identify and resolve issues
  • Installed and wired data hardware and telephone networks, including data closets and telephone points of connection.
  • Planned layout and installation of data wiring, equipment and fixtures based on specifications.
  • Demonstrated expertise in the use of cable reels, stripping tools, crimping tools and wire and cable cutters to complete fast-paced work.

CORRECTIONAL OFFICER

Menard Correctional Center
03.1993 - 03.2009
  • Oversaw adult inmates in a maximum security correctional facility setting
  • Searched buildings and grounds, living quarters and work areas for contraband
  • Built solid relationships with staff and residents to keep institution safe and secure
  • Made rounds at specified intervals and conducted head counts and roll calls
  • Escorted inmates to and from court, hospitals and medical appointments
  • Member of institutional tactical response team

Staff Sergeant

United States Army
01.1988 - 07.2004
  • Oversaw multiple teams of soldiers
  • Installed network communications
  • Unit coordinator / trainer for new recruits
  • Organized and maintained unit equipment

Education

General studies

Belleville Area College
01.1992

Wire system and network installer

United States Army - Ft. Gordon
01.1988

Skills

  • Wiring termination proficiency
  • Cable system troubleshooting and repair
  • Fiber termination and installation
  • Equipment configuration and servicing
  • Strategic technology planning
  • Process optimization
  • Power tool safety protocols
  • Training program development for users
  • Customer service

Timeline

Field Service Technician

G5 Tek Solutions
08.2021 - 04.2025

INFORMATION SERVICES SPECIALIST

Menard Correctional Center
03.2009 - 04.2020

CORRECTIONAL OFFICER

Menard Correctional Center
03.1993 - 03.2009

Staff Sergeant

United States Army
01.1988 - 07.2004

Wire system and network installer

United States Army - Ft. Gordon

General studies

Belleville Area College

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JASON HIGGINS