Jason D. Billings
Chicago
Summary
IT professional with diverse experience in analyzing and optimizing IT systems to enhance performance. Proven ability to achieve impactful results through team collaboration and adaptability to changing needs. Known for strong analytical skills and effective communication.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IT Systems Analyst
Illinois Bone & Joint
Park Ridge, IL
10.2021 - Current
- Managed user lifecycles, configured single sign-on (SSO) and multi-factor authentication (MFA), enforced user policies, and conducted access audits to maintain security.
- Collaborated with legal and compliance teams to develop and implement training programs, ensuring users met compliance requirements.
- Follow ITS standards for change management, cybersecurity, ticketing, asset management, and incident response.
- Install, configure, monitor, and maintain technology equipment (i.e. workstations, laptops, MacBook, iPads, etc.) on IBJI data networks.
- Perform field-level troubleshooting of network connectivity, wireless coverage, switches, cabling, ports, and related infrastructure
- Identified recurring issues and recommended improvements to enhance reliability and support efficiency.
- Maintain accurate documentation of technology assets, network connections, device configurations, support procedures, and site-specific details.
- Work with ITSM on the ticketing system in Zendesk and work/escalate incoming issues, problems and tasks. ServiceNow is incoming
- Currently working with Crowdstrike and Google on the security front working to create a standard.
Tier 2 IT Systems Engineer
CDS
Itasca, IL
04.2021 - 09.2021
- Implemented and supported projects involving upgrades, workstation relocations, server migrations, server virtualization, and Office 365 migration to enhance system performance.
- Support and Administer Windows servers with various roles
- Troubleshoot and solve Tier 1/2 level issues with client networks, servers, and software
- Set up and deployed server hardware in data center to optimize infrastructure reliability.
- Support virtual server infrastructure (vmWare)
- Upgraded and deployed network equipment (firewalls, switches, APs) to improve network security and connectivity.
- Work with management team to ensure proper solution delivery
- Update and create documentation for clients' networks and ensure all standard documentation is created and maintained.
Software Technician and Lead
Second Life Mac
Skokie, IL
09.2020 - 03.2021
- Executed bulk data wiping for up to 1000 Mac and iPad devices daily
- Configured and streamlined software for devices to enhance efficiency in wiping and preparing Apple products
- Installed, configured software for Apple products. This includes iMacs, MacBooks, iPhones, Apple minis, IPads
- Conducted quality control checks on incoming inventory
Level 2/3 Support Technician
Elkhart Community Schools
Elkhart, IN
01.2018 - 02.2020
- Installed, configured, monitored, and maintained technology equipment (i.e. workstations, laptops, MacBook, iPads, etc.) on complex data networks.
- Performed on-site installations, troubleshooting, maintenance, and repair of district technology equipment and systems.
- Facilitated large-scale deployments of iPads and teacher laptops (Win 10), managing imaging and reimaging processes to ensure timely access to technology.
- Processed user service requests, prioritizing and resolving issues or routing to appropriate staff, while tracking progress and updating users on request status.
- Identified and fixed problems with printers to minimize downtime and maintain productivity., wireless devices, and network connectivity
- Resolved issues related to Office 365 applications to facilitate user access and functionality., including Outlook
- Facilitated support for Avaya phone systems and telephone troubleshooting
- Assisted with user training related to district systems.
- Maintained records and documentation for district systems, ensuring accurate inventory management.
Systems Administrator/Full-time and Consultant
Quality Systems Group
Highland, MI
08.2000 - 01.2018
- Installed and maintained systems software (Windows Server, Exchange Server, Linux Server) to ensure reliable operations
- Troubleshooted Office 365, including Outlook
- Acted as primary point of contact and tech support for system users and contractors, resolved issues and enhanced user experience.
- Troubleshot wireless devices, printers, and network connectivity
- Installation and security enhancement of wireless software (virus, firewall, etc.)
- Performed imaging and reimaging of devices to ensure proper software installation.
- Designed and supported company websites, improving online presence and accessibility
- Development and installation of e-Learning software for on/off site users
Network Administrator/Consultant
Spectrum Solutions Group
Milford, MI
03.2004 - 05.2014
- Installation and setup of Server systems
- Executed regular software upgrades to ensure system reliability and security.
- Installed and maintained systems software to optimize performance and functionality.
- Performed wireless configuration and setup
- Served as primary contact for user support, resolving issues and enhancing user experience.
- Website design and ongoing support
Education
Associate of Science - Computer Information Systems
Oakland Community College
Farmington Hills, MINo Degree - Microsoft Certified Systems Engineer (MCSE) NT 4.0
New Horizons Learning Center
Livonia, MISkills
- Software
- Web development, ADOBE ILLUSTRATOR/PHOTOSHOP, Web Application Development, REDHAT LINUX, WINDOWS 7/8/10/11, WINDOWS SERVER 2003/2012/2017/2019, Command Line Interface, MS EXCHANGE SERVER 50/55/2000/2003/2012, WINS, DNS, TCP/IP, NETBIOS, DHCP, Endpoint Security, Malware Protection, Threat Detection, Microsoft Office, Customer Relationship Management, VERITAS BACKUP EXEC, NTFS FILE SYSTEM, Data Storage Solutions, DUAL BOOT SYSTEMS, File Transfer Protocol, Windows Configuration Management, ACTIVE DIRECTORY, IT Service Management, ZENDESK TICKETING SYSTEM, FILEWAVE, SCCM management
- Hardware
- Workstations and laptops
- Virtualization technologies
- IT troubleshooting
- Customer support
- Risk assessment
- Network administration
Certification
CompTIA A+ Certification
Timeline
IT Systems Analyst
Illinois Bone & Joint
10.2021 - Current
Tier 2 IT Systems Engineer
CDS
04.2021 - 09.2021
Software Technician and Lead
Second Life Mac
09.2020 - 03.2021
Level 2/3 Support Technician
Elkhart Community Schools
01.2018 - 02.2020
Network Administrator/Consultant
Spectrum Solutions Group
03.2004 - 05.2014
Systems Administrator/Full-time and Consultant
Quality Systems Group
08.2000 - 01.2018
Associate of Science - Computer Information Systems
Oakland Community College
No Degree - Microsoft Certified Systems Engineer (MCSE) NT 4.0
New Horizons Learning Center