Operations manager with extensive experience in improving customer satisfaction and boosting team productivity. Expertise in problem-solving, staff training, and project coordination. Demonstrated success in achieving operational excellence within tree care and construction sectors.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Owner/Operator
Woodzman Inc Tree Service
Crete
03.2025 - Current
Managed daily operations, overseeing staff, sales, inventory, and accounting functions.
Performed precise tree trimming to promote growth and ensure safety.
Utilized specialized equipment for efficient tree trimming and debris clearance.
Adapted trimming techniques based on diverse tree species and customer preferences.
Resolved customer complaints swiftly to uphold business reputation.
Established lasting relationships with customers through effective service and engagement.
Scheduled appointments for tree assessments and service execution.
Trained new staff on safety protocols and proper equipment operation.
Operations Foreman
Cross Country Construction
Elbow Lake
03.2011 - 02.2012
Delegated tasks to employees based on skillsets for optimal performance.
Monitored project progress to ensure adherence to deadlines and quality standards.
Supervised daily construction operations, enforcing compliance with safety protocols.
Coordinated with subcontractors to schedule work and manage timelines effectively.
Conducted regular inspections to uphold quality standards on job sites.
Allocated material and labor resources to achieve on-time, under-budget project completion.
Maintained accurate records of materials used and labor hours worked.
Evaluated processes for potential improvements to increase operational efficiency.
Glazier Foreman
East Moline Glass / Trainor Glass
East Moline / Alsip
03.1998 - 03.2009
Supervised glass installation projects, ensuring adherence to quality and safety standards.
Coordinated daily tasks among team members to enhance workflow efficiency.
Conducted site inspections to identify project requirements and challenges.
Managed inventory of glass products and supplies for ongoing projects.
Maintained equipment regularly for optimal functioning during installations.
Directed glazier staff in glass product installations, emphasizing quality control.
Inspected completed projects to verify customer satisfaction and compliance with specifications.
Ensured strict adherence to safety protocols by all workers on job sites.
Master Carpenter_Renovation Specialist (Part-Time) at Self-Employed (D.B.A.) The WoodzmanMaster Carpenter_Renovation Specialist (Part-Time) at Self-Employed (D.B.A.) The Woodzman