Jasmyne Sneed
Robinson
Summary
Seasoned Certified Pharmacy Technician with proven expertise at Walmart medication preparation and insurance verification. Recognized for exceptional customer service and effective communication, resolving issues promptly and ensuring billing accuracy. Committed to maintaining high standards of professionalism and teamwork, enhancing patient or client satisfaction through attentive care and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
Robinson
11.2016 - Current
- Resolved customer complaints regarding product quality or quantity issues.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Provided medication and other healthcare products to customers accurately and efficiently.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Assisted patients in understanding their medication instructions and usage directions.
- Verified accuracy of patient information on prescription orders.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Maintained records of controlled substances dispensed according to state regulations.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Entered patient profile information into computer systems accurately and completely.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Server
Rosati's Authentic Chicago Pizza
Robinson
02.2016 - 11.2016
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
Associate of General Studies - Business
Lincoln Trail College
Robinson, IL05-2013
Skills
- Medication preparation
- Prescription processing
- Insurance verification
- Data entry
- Customer service
- Billing accuracy
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Cleaning and sanitizing
- Conflict resolution
- Typing skills
- Verbal and written communication
- Professionalism
- Staff leadership
- Heartsaver first aid CPR AED (first aid CPR AED)
- Certified pharmacy technician
- Medical insurance claims processing
- Time management abilities
- Active listening
Timeline
Certified Pharmacy Technician
Walmart
11.2016 - Current
Server
Rosati's Authentic Chicago Pizza
02.2016 - 11.2016
Associate of General Studies - Business
Lincoln Trail College