Summary
Work History
Education
Skills
References
Timeline
Generic

Jasmine Jackson

Wheaton,IL

Summary

Diligent and customer-focused Quality Assurance Technician with over 4 years of experience in producing, managing and resolving product quality complaints. Seeking a role leveraging excellent communication and organizational skills to ensure compliance with company standards.

Work History

Quality Assurance Technician

H.B Fuller Construction
  • Managed CRM software and obtained follow-up information for product quality complaints, ensuring accurate and prompt handling of incidents
  • Entered and maintained data in the complaint management system, ensuring compliance with ASTM, SOP
  • Collaborated with Production Units and Third-Party Manufacturing Quality groups for timely customer follow-up and investigations
  • Supported process changes for new product launches and portfolios, maintaining historical and current files for complaint intake-related documents.

Associate Scientist

H.B Fuller Construction
  • Adhesive formulating and developing adhesive products, conducting research on various adhesive types, and optimizing formulations for enhanced performance and adherence to industry standards
  • Comprehensive testing and analysis of adhesive materials, utilizing various methods
  • Actively participated in collaborative research initiatives, working closely with scientists, engineers, and cross-functional teams.

Laboratory Technician ll - Media

Ball Horticultural Company
  • Experience in plant research and tissue culture laboratory
  • Manage compound and chemical inventories for high-throughput media production
  • Focused on meeting the needs of internal customers.

Education

Sustainable Urban Agriculture- Horticulture A.A.S -

College of DuPage
Glen Ellyn, IL

Skills

  • Over 4 years of experience managing and allocating information requests for product quality complaints
  • Ensured compliance with ASTM, SOP, and EHS regulations for product quality complaints impacting NAM region
  • Routed and reported defect products and technical inquiries to appropriate departments
  • Direct communication with internal and external customers and all levels of personnel
  • Experience with Microsoft Office programs, including Word, Excel, and Outlook
  • Salesforce
  • SmartSheets
  • Avanti system

References

Available upon request

Timeline

Quality Assurance Technician

H.B Fuller Construction

Associate Scientist

H.B Fuller Construction

Laboratory Technician ll - Media

Ball Horticultural Company

Sustainable Urban Agriculture- Horticulture A.A.S -

College of DuPage

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Jasmine Jackson