Jasmine Morris
Naperville
Summary
Dynamic and compassionate professional with extensive experience at Destiny Healthcare, excelling in patient care and emotional support. Proven ability to manage medical billing and account details while demonstrating exceptional customer service and conflict resolution skills. Committed to enhancing the quality of life for clients through effective communication and teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
Destiny Healthcare
Westchester
05.2021 - Current
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Followed safe lifting and transferring techniques to transport residents.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Developed and implemented Individual Education Plans for students with Autism Spectrum Disorders.
- Monitored student needs and supported mobility-restricted students.
Receptionist/CSR/Alternate Heavy Equipment Operator
Clean Harbors
Elk Grove
06.2024 - 04.2025
- Updated and recorded customer or client information to maintain accounts.
- Compiled data from various sources into organized reports for management review.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Inspected and maintained vacuum truck components, such as hoses, pumps and valves.
Teachers Aid
A Chosen Generation
South Holland
05.2023 - 06.2024
- Helped students master learning concepts through one-on-one and small group tutoring.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Created visual aids for use in classroom presentations or lessons plans.
- Conducted one-on-one tutoring sessions with struggling students.
- Developed and implemented Individual Education Plans for students with Autism Spectrum Disorders.
- Taught students with learning disabilities, ADHD, ADD and autism.
MedicalBilling Specialist/ IMC
Superior Air-Ground Ambulance Service Inc.
Elmhurst
05.2021 - 05.2023
- Managed all payments processing, invoicing and collections tasks.
- Executed account updates and noted account information in company data systems.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Collected, posted and managed patient account payments.
- Performed insurance verification, pre-certification and pre-authorization.
Lead Sales Associate
Walmart
Villa Park
03.2019 - 05.2021
- Identified opportunities for process improvement and recommended changes as needed.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Collaborated with other departments within the organization to ensure efficient workflow processes.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Provided customer service to ensure satisfaction.
Education
High School Diploma -
Proviso West High School
Hillside, IL05-2012
Skills
- Patient care
- Customer service
- CDL
- Paraprofessional license
- Behavior management
- Medical billing
- Data entry
- Emotional support
- Conflict resolution
- Problem solving
- Medical knowledge and terminology
- Account management
- Active listening
- Teamwork skills
- Multitasking
Certification
- CDL
- Paraprofessional
- Caregiver
Timeline
Receptionist/CSR/Alternate Heavy Equipment Operator
Clean Harbors
06.2024 - 04.2025
Teachers Aid
A Chosen Generation
05.2023 - 06.2024
Caregiver
Destiny Healthcare
05.2021 - Current
MedicalBilling Specialist/ IMC
Superior Air-Ground Ambulance Service Inc.
05.2021 - 05.2023
Lead Sales Associate
Walmart
03.2019 - 05.2021
High School Diploma -
Proviso West High School
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