Jasmine Moore
Chicago
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
13
13
years of professional experience
Work History
Store Manager
The Bouqs Company
09.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
Bridal Sales Consultant
Glamour Closet
01.2022 - Current
- Styled and sold designer gowns for brides-to-be.
- Exceeded monthly sales goals, increasing store revenue by 6%.
- Recommended alternative merchandise displays to management which resulted in 25% increase in overall sales.
- Listened to customer needs and desires to identify and recommend optimal products.
Store Manager
Teranz Boutique
09.2011 - 12.2021
- Managed store organization, buying, maintenance, social media marketing and visual merchandising.
- Sold and styled luxury clothing to high end clients.
- Grew annual company sales 12% by devising strategic promotional plans capitalizing on changing market conditions.
- Achieved average of 120% of sales goals for 6 consecutive months.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Store Operations Manager
The Holistic Connection
08.2020 - 10.2021
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Increased sales by 10% with strategic social media marketing sale plans and up selling incentives.
- Supervised sales team of 10 people, stepping in to support employees and deliver smooth sales processes for clients.
Assistant Bar Manager
Ja Grill Restaurant
07.2015 - 09.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand contributing to 10% increase in drink sales that year.
- Organized and scheduled reservations for 50+ customers daily both online and over phone.
Education
Concentrated Trade - Broadcast Journalism
Illinois Media School
Chicago, IL10.2013
Bachelor of Arts - Fashion Business
Columbia College Chicago
Chicago, IL05.2012
Skills
- Excellent Verbal and Written Communication
- Customer Relationship Management
- Luxury Retail
- Visual Merchandising
- Client Rapport-Building
- Recruitment and Staffing
- Creative Problem Solving
- Event Management & Production
- MS Office Proficiency
- POS, CRM Software, Slack
- Multitasking & Time Management
- Sales Expertise
Timeline
Store Manager
The Bouqs Company
09.2023 - Current
Bridal Sales Consultant
Glamour Closet
01.2022 - Current
Store Operations Manager
The Holistic Connection
08.2020 - 10.2021
Assistant Bar Manager
Ja Grill Restaurant
07.2015 - 09.2019
Store Manager
Teranz Boutique
09.2011 - 12.2021
Concentrated Trade - Broadcast Journalism
Illinois Media School
Bachelor of Arts - Fashion Business
Columbia College Chicago
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