Jasmine M McGuire
CHICAGO
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dispatcher
Hallcon
10.2019 - Current
- Coordinated transportation schedules to optimize routes and reduce delays.
- Managed communication between drivers and clients to ensure timely service delivery.
- Utilized fleet management software to track vehicle locations and monitor performance.
- Developed contingency plans for unexpected service disruptions or emergencies.
- Tracked and monitored vehicle performance and maintenance.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Driver
Renzenberger
11.2013 - 10.2019
- Ensured timely and safe transportation of passengers to designated locations.
- Conducted thorough vehicle inspections to maintain safety and operational readiness.
- Adhered to all traffic laws and company policies while driving.
- Provided excellent customer service by assisting passengers with their needs during transit.
- Maintained accurate records of trips, mileage, and fuel consumption for reporting purposes.
- Collaborated with dispatch team to optimize routing and scheduling efficiency.
- Trained new drivers on safety protocols and operational procedures to enhance team performance.
Security Officer
DSI Security
08.2012 - 06.2013
- Receive & Collect information
- Put & take off lock on truck containers
- Patrol yard & gate area
- Monitored and controlled access points to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security threats or hazards.
- Responded promptly to alarms and emergencies, coordinating with local law enforcement as needed.
- Documented incidents and prepared detailed reports for management review and follow-up actions.
Processor/Cashier/Sale associate
Forman Mills
11.2011 - 09.2012
- Assist customer with desire needs
- Maintain a clean work area
- Organize work floor
- Functionalize work area
- Perform cash register duties
- Process clothing items
Cashier/ Waitress
Dan’s Bakery & Soul Food
07.2007 - 02.2011
- Perform cash register duties
- Accurately record customer food orders
- Prepare and deliver customer food orders
- Maintain clean work area
Sales Associate
Marshall
08.2010 - 01.2011
- Assist customer with desire needs
- Maintain a clean work area
- Organize work floor
- Functionalize work area
Education
Associate of Science - Early Childhood Care And Education
Ashford University
San Diego, CA04-2019
Skills
- Computer skills: Microsoft Office, Power point, Microsoft Excel
- Hand scanner operator
- Filing
- Cash register operator
- Work With Group
- Work under Time Pressure
- Time Management
- Calendar and scheduling software
- Work crew dispatch
- Multitasking
- Route planning and adjustment
- Call handling
- Driver communication
- Verbal and written communication
- Closing tickets
- Schedule management
Certification
- Chicago Police & Fire Fighter Training
- Career & Development Training
- Unarmed Security Training
- PERC Card
Timeline
Dispatcher
Hallcon
10.2019 - Current
Driver
Renzenberger
11.2013 - 10.2019
Security Officer
DSI Security
08.2012 - 06.2013
Processor/Cashier/Sale associate
Forman Mills
11.2011 - 09.2012
Sales Associate
Marshall
08.2010 - 01.2011
Cashier/ Waitress
Dan’s Bakery & Soul Food
07.2007 - 02.2011
Associate of Science - Early Childhood Care And Education
Ashford University