Jasmine Milsaps
Bensenville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills; yet very much individually driven as well to help myself be successful. 10+ years experience in customer service/sales driven workforce.
Overview
11
11
years of professional experience
Work History
Carrier Capacity Representative
Arrive Logistics
08.2024 - Current
- Building and maintaining relationships with carriers to secure capacity for a brokerage clients
- Negotiate rates, contracts, and identify new carrier partners, ensuring that we handle a high volume of shipments for customers
- Actively seeking new carrier partners to expand the brokerage's network and meet growing demand
- Adapting to changing market conditions and priorities.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored and adjusted inventory levels according to demand.
Domestic Freight Broker
Steam Logistics
05.2022 - 08.2024
- Monitored market and negotiated rates based on trends.
- Tracked shipments and trucks out on deliveries.
- Planned routes for various shipments according to special events, customer needs and weather.
- Contacted existing customers to update accounts and confirm deals.
- Bringing on new customers and increasing sales number every month
- Built long-term relationships due to prompt and courteous service.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Front End Manager
Food City
09.2020 - 05.2022
- Oversaw cashier operations, bookkeeping, and security.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Managed shelf inventory and customer-focused loss prevention strategies.
Internal Sales Coordinator
Summit Physical Therapy & Rehabilitation
07.2017 - 05.2022
- Attributed to overall business growth by scheduling new patient referrals across all clinic locations and providing exceptional customer service for new patients
- Coordinated community resources and secured referrals.
- Coordinated patient referrals to specialty providers.
- Growing relationships with all referral sources to grow new patient count and business; increased every year by 40-50%
- Identified consumer interests and key market identifies for new accounts.
- Promoted within less than a year, starting out as a front desk coordinator and moving into Internal Sales
Pet Care Manager
PetSmart
05.2014 - 05.2017
- Managed entire Pet Care team - ensured team was ran smoothly, exceptional customer service was given, and hit sales metrics required
- Monitored overall health of animals through daily observation and hands-on training.
- Oversaw area cleaning and maintenance of zoological areas and enclosures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor of Science - Exercise Science
University of Tennessee At Chattanooga
05.2017
Skills
- Cold Calling
- Supply chain coordination
- Load planning
- Prospecting Skills
- Scheduling
- Shipment Tracking
- Efficiency Improvement
- Customer Service
- Decision-Making
- Carrier collaboration
- Communication
Timeline
Carrier Capacity Representative
Arrive Logistics
08.2024 - Current
Domestic Freight Broker
Steam Logistics
05.2022 - 08.2024
Front End Manager
Food City
09.2020 - 05.2022
Internal Sales Coordinator
Summit Physical Therapy & Rehabilitation
07.2017 - 05.2022
Pet Care Manager
PetSmart
05.2014 - 05.2017
Bachelor of Science - Exercise Science
University of Tennessee At Chattanooga
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