Jasmine Lee
Chicago
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ramp Mail Runner
Alliance Ground International
03.2020 - Current
- Gathering empty equipment for inbound or outbound mail operations
- Delivers/picks up mail from air craft gates
- Deliver/picks up mail from us postal processing center and returns to warehouse for separation by zones
Customer Service Representative
Xerox/Verizon Wireless
06.2016 - 10.2018
- Resolved customer inquiries with prompt, accurate information and support.
- Managed escalated issues by employing conflict resolution strategies effectively.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Collaborated with cross-functional teams to streamline order processing and enhance customer satisfaction.
Customer Service
Sitel
12.2015 - 05.2016
- Provided superior customer service leadership by greeting and assisting customers.
- Enhanced customer service by promptly addressing inquiries and concerns.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed high call volume while maintaining exemplary customer service standards.
Education
High School Diploma -
Austin Career Education Center
Skills
- Customer Service
- Dispute resolution
- Dependability
- Basic (PC) Computer Knowledge
- Point of Sale Systems (POS)
- Positive Attitude Punctuality
- Customer service
- Active listening
- Critical thinking
- Customer relations
Certification
- Logistics Training - 04/2019 to 06/2019
Timeline
Ramp Mail Runner
Alliance Ground International
03.2020 - Current
Customer Service Representative
Xerox/Verizon Wireless
06.2016 - 10.2018
Customer Service
Sitel
12.2015 - 05.2016
High School Diploma -
Austin Career Education Center
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