Jasmine Hyler
Dolton
Summary
Compassionate CNA Supervisor (LEAD) at Grand Regency of Robbins, skilled in patient care coordination , Scheduling, and HIPAA compliance. Enhanced patient satisfaction through attentive care and emotional support.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
CNA Supervisor
Grand Regency of Robbins Supportive Living
09.2023 - 04.2024
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
CNA
Countryside Nursing & Rehab Center
08.2022 - 07.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
CNA
Accent Care Home Health
10.2021 - 08.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Customer Service Representative
ABM Industries
02.2017 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Pristine Family Dental
03.2018 - 02.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Sales Associate
Charlette Russe
11.2013 - 10.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
CNA
Adonis Nursing
Dolton, ILHigh School Diploma -
Thornridge High School
Dolton, IL05-2013
Skills
- Basic life support
- Patient care coordination
- Staff management
- Compassionate leadership
- HIPAA compliance
- Customer service
- Data entry
- Customer relations
- Telephone etiquette
- Time management
- Attention to detail
Timeline
CNA Supervisor
Grand Regency of Robbins Supportive Living
09.2023 - 04.2024
CNA
Countryside Nursing & Rehab Center
08.2022 - 07.2023
CNA
Accent Care Home Health
10.2021 - 08.2022
Front Desk Receptionist
Pristine Family Dental
03.2018 - 02.2019
Customer Service Representative
ABM Industries
02.2017 - 03.2020
Sales Associate
Charlette Russe
11.2013 - 10.2014
CNA
Adonis Nursing
High School Diploma -
Thornridge High School