Jasmine Fierro
Joliet
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
TRT Intermodal
Joliet
06.2019 - Current
- Managed daily operations to ensure efficient intermodal transportation processes.
- Oversaw team performance to maintain high standards in service delivery.
- Coordinated logistics and scheduling for timely freight movement and delivery.
- Implemented safety protocols to enhance workplace safety and compliance standards.
- Developed training programs to improve staff skills and operational knowledge.
- Analyzed operational workflows to identify areas for process improvement.
- Maintained inventory control systems for accurate tracking of shipments and resources.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Developed and implemented operational procedures to ensure quality standards are met.
Education
Some College (No Degree) -
Joliet Junior College
Joliet, ILSkills
- Inventory management
- Customer service
- Team leadership
- Logistics coordination
- Process improvement
- Employee training
- Safety compliance
- Scheduling and planning
- Train-the-trainer
Languages
English
Professional
Spanish
Professional
Certification
- Bill Judge 60/60 DOT Supervising Traning completed on 11/06/2023
- Certified Forklift Trainer 11/22/2024
References
References available upon request.
Timeline
Operations Manager
TRT Intermodal
06.2019 - Current
Some College (No Degree) -
Joliet Junior College
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