Jasmine Earley-Lavigne
Blue Island
Summary
Administrative specialist with more than 10 years experience in front office, staffing and recruiting and claims experience.
Overview
11
11
years of professional experience
Work History
Temporary Legal Administrative Assistant
Law Office of Dennis Kral (Express Employment)
09.2025 - Current
- Responsible for opening and closing files, scanning sheets and faxing documents.
- Facilitated communication between clients, attorneys, and external legal personnel.
- Generated billing invoices and processed payments for clients.
- Collated, mailed and/or shipped legal documents in addition to preparing them for attorney to present in court.
- Reduced attorney workload through proficient document management, handling correspondence, performing clerical tasks, and office organization.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
Staffing Specialist
Express Employment Professionals
05.2022 - Current
- Sourcing, recruiting and onboarding temporary associates for clerical and industrial roles
- Maintaining employee files per corporate guidelines and as required by railroad, industrial, scholastic and various other clients.
- Coordinating with employers and claims representatives to resolve workers compensation claims
- Implementing and managing social media platforms for the office
- Investigating incidents and establishing liability regarding damage at client sites
- Reducing supply and inventory costs by 20% by creating and implementing virtual templates and digital procedures
- Payroll processing
- Maintaining and updating associate/client databases and internal job board
- Acting as a liaison between clients and associates in relation to sourcing, interview setup, initiating and terminating assignments
Remote Lead Office Coordinator (freelance/contract)
CleanIT LLC Alabama
06.2015 - 04.2022
- Facilitating cleaning and organization services upon request via phone or online
- Organizing and editing training materials, flyers and other marketing materials
- Recruiting, training and on-boarding new employees
- Payment processing, invoicing and debt collection
- Scheduling and dispatching technicians to job sites
Temporary Customer Service/Call Center Representative
Party City Call Center
04.2019 - 12.2019
- Providing web support and product knowledge information
- Assisting customers with order placement and troubleshooting via phone, email and chat
- Processing refunds, credits and coupon codes for customer orders
- Investigating and processing inquiries and concerns via Salesforce
- Escalating customer issues for custom made items or order issues
- Initiating investigations into lost and stolen merchandise
- Providing international customer support for Canadian customers
Claims Representative
Entire Car Protection
08.2016 - 08.2018
- Answering questions regarding coverage determinations and claims process
- Initiating and maintaining claims through to completion and issuing payment
- Acting as a liaison between distributors, technicians and claimants
- Reviewing and ensuring file quality per legal and state guidelines and policy language
Education
Associates - Business Administration
University of Phoenix
12.2014
High School Diploma -
Bolingbrook High School
Bolingbrook, IL06.2005
Skills
- Staffing
- Training and development
- Onboarding
- Employee record retention
- Chat, phone and email support
- University admissions advising
- Healthcare admissions/scheduling
- Insurance claims adjudication
- Warranty claims adjudication
- Scheduling
- Customer service/call center
Timeline
Temporary Legal Administrative Assistant
Law Office of Dennis Kral (Express Employment)
09.2025 - Current
Staffing Specialist
Express Employment Professionals
05.2022 - Current
Temporary Customer Service/Call Center Representative
Party City Call Center
04.2019 - 12.2019
Claims Representative
Entire Car Protection
08.2016 - 08.2018
Remote Lead Office Coordinator (freelance/contract)
CleanIT LLC Alabama
06.2015 - 04.2022
Associates - Business Administration
University of Phoenix
High School Diploma -
Bolingbrook High School