JASMINE DAVILA
Lincolnwood
Summary
Organized and people-focused professional with 8+ years of progressive experience in customer service leadership and operational management. Skilled in office management, HR support, employee development, staff training, onboarding, and performance management. Adept at fostering collaborative workplace cultures that improve engagement and retention and overseeing vendor coordination, scheduling, and administrative processes to ensure seamless business functions. Proven success in driving sales growth, optimizing product placement, and developing competitive pricing models that align with feedback and market demands and enhance profitability. Strong background in conflict resolution, client relations, and communication with proven ability to serve as a liaison between leadership, employees, and external partners. Recognized for streamlining workflows, enhancing organizational efficiency, and implementing process improvements that drive productivity.
Overview
9
9
years of professional experience
Work History
MERCHANDISE MANAGER
Old Navy
Lincolnwood
01.2025 - Current
- Develop and execute merchandise strategies to optimize product placement, elevate visual appeal, and maximize sales performance.
- Partner with vendors to streamline inventory flow while maintaining 100% stock accuracy and timely replenishment.
- Interpret sales data and consumer trends to guide purchasing decisions that boost profitability and reduce excess inventory.
- Devise competitive pricing models aligned with market dynamics to drive revenue growth and enhance customer loyalty.
- Motivate and unify team members to exceed sales goals, while strengthening collaboration and overall store productivity.
CUSTOMER SERVICE MANAGER
TJ Maxx
Skokie
09.2021 - 12.2024
- Led cross-functional teams in resolving customer challenges, which steered improved satisfaction and long-term retention.
- Coached and developed staff through targeted training to elevate service standards and operational efficiency.
- Minimized complaints and strengthened client trust through management of escalated concerns and professionalism.
- Promoted a supportive and productive workplace environment by fostering teamwork and open communication.
- Guided team members through mentorship and coaching initiatives to boost morale, engagement, and customer service levels.
SENIOR ASSOCIATE
Harbor Freight
Mesa
09.2016 - 08.2021
- Streamlined business processes to maximize efficiency, reduce turnaround times, and improve deliverable accuracy.
- Prioritized competing tasks effectively to ensure seamless execution and high-quality outcomes for both clients and the organization.
- Strengthened client partnerships by delivering consistent communication, timely updates, and proactive issue resolution.
- Onboarded and coached new hires, accelerating team integration and reinforcing a culture of collaboration and knowledge-sharing.
- Acted as a strategic liaison between leadership and associates to facilitate clear communication and alignment on goals.
- Optimized operational workflows with targeted process improvements to accelerate project delivery and enhance performance.
Education
High School Diploma -
Mesa High School
Mesa, AZSkills
- Office Administration
- Front Office Operations
- Staff Supervision & Leadership
- Team Collaboration & Engagement
- Calendar & Travel Coordination
- Meeting & Event Planning
- HR & Talent Acquisition Support
- Recruiting & Interview Coordination
- Records Management
- Communication & Interpersonal Skills
- Client & Stakeholder Relations
- Employee Engagement Initiatives
- Training & Development
- Employee Relations & Retention
- Conflict Resolution & Problem Solving
- HR Policy Compliance
- Payroll & Benefits Administration
- Customer Service
- Process Improvement & Workflow Optimization
- Customer Satisfaction
- Multitasking & Time Management
- Document Preparation & Reporting
- Strategic Planning & Execution
- Business Administration
- Microsoft Office Suite
- CRM
- Google Workspace
- Slack
- HR/ATS Systems
Websites
Timeline
MERCHANDISE MANAGER
Old Navy
01.2025 - Current
CUSTOMER SERVICE MANAGER
TJ Maxx
09.2021 - 12.2024
SENIOR ASSOCIATE
Harbor Freight
09.2016 - 08.2021
High School Diploma -
Mesa High School