Jasmin Maldonado
Chicago
Summary
Dedicated professional with experience in dispatch and team management. Strong multitasking abilities and stress tolerance, complemented by effective communication skills. Great at building customer relationships. Committed to optimizing service efficiency and enhancing customers experiences. Bilingual (Spanish). Knowledgeable of different POS systems. I am also Self motivated and can lead others to be motivated too.
Overview
7
7
years of professional experience
Work History
Taxi Dispatcher
Taxi With Us
Chicago, IL
08.2022 - Current
- Coordinated driver schedules to optimize fleet availability and minimize wait times.
- Managed incoming ride requests using dispatch software for efficient assignment.
- Communicated real-time updates to drivers regarding traffic conditions and customer needs.
- Analyzed data to identify busyness and improve service
- Worked with Pace providers and airport providers to schedule rides
- Facilitated communication with customers regarding realistic availability in designated areas.
- Resolved passenger inquiries and complaints, ensuring high levels of customer satisfaction.
- Collaborated with management to implement strategies for enhancing overall dispatch efficiency.
- Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
Certified Trainer
Raising Cane's Chicken Fingers
Chicago, IL
08.2021 - 09.2023
- Implemented training programs for team members, enhancing operational efficiency.
- Facilitated onboarding sessions to acclimate new hires to company standards and procedures.
- Evaluated trainee performance and provided constructive feedback to support skill development.
- Collaborated with management to refine training materials based on employee needs and feedback.
- Oversaw front and back-end kitchen operations, managing cash and credit card transactions while also preparing chicken dishes.
- Delivered outstanding customer service by ensuring all guests received friendly and prompt greetings.
Manager
Buzzed Bull Creamery
Chicago, IL
06.2020 - 08.2021
- Supervised daily operations to enhance customer service and product quality.
- Trained and mentored staff on how to operate the liquid nitroquen and make ice cream and other milkshakes
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Developed and implemented innovative strategies for business operations and customer engagement.
- Resolved customer complaints by implementing effective solutions.
Emergency Dispatcher
Life Alert
Encino, CA
03.2019 - 01.2020
- Coordinated emergency response efforts, ensuring timely and accurate dispatch of services.
- Monitored incoming calls to prioritize urgent situations and allocate resources effectively.
- Trained new dispatchers on protocols, software systems, and communication techniques.
- Facilitated prompt response to police, fire, and medical calls, ensuring appropriate service delivery.
- Executed rapid data entry while actively monitoring emergency communications to ensure comprehensive documentation.
- Achieved a goal of 85% or better on QA Monitors
Education
No Degree -
Wilbur Wright College
Chicago05-2018
Skills
- Strong multitasking
- Quick learner
- Customer Service-oriented
- Team player attitude
- Stress tolerance
- Teamwork
- Problem-solving
- Reliability
- Excellent communication
Timeline
Taxi Dispatcher
Taxi With Us
08.2022 - Current
Certified Trainer
Raising Cane's Chicken Fingers
08.2021 - 09.2023
Manager
Buzzed Bull Creamery
06.2020 - 08.2021
Emergency Dispatcher
Life Alert
03.2019 - 01.2020
No Degree -
Wilbur Wright College