Jarvis Garrison
Willow Springs,IL
Summary
Result-driven, with strong background in customer service and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial services.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ETRADE Securities
2024.03 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Management Trainee
Enterprise Mobility
2023.05 - 2024.02
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Acted with integrity, honesty and knowledge to promote culture of company.
Major Sales
Costco
2022.03 - 2023.05
- Provides a positive customer experience with fair and friendly service
- Refer to multiple price sheets and sales bulletins to update prices
- Maintain checkout operations by following policies and procedures and reporting needed changes
- Communicates with area manager regarding quantity, status, price, delivery, and promotion of merchandise
Emerging Technology Center Intern
Synchrony Financial Services
2019.10 - 2020.12
- Constructed outreach playbook to assist company in connecting with different cultural and underrepresented communities
- Generated bots to facilitate everyday digital tasks through Robotic Processing Automation to make them less challenging
- Organized business professional workshops for minority students on campus.
Intern/Cash Analyst
Multiplan
2018.12 - 2019.08
- Utilized Microsoft Excel to analyst large sets of data including
- Updated company's database using data extracted through Microsoft Excel.
Education
Bachelor of Science - Finance
Gies College of Business, University of Illinois At Urbana-Champaign
Champaign12.2022
Skills
Microsoft Excel, Tableau, Automation Anywhere, e-Money
Timeline
Customer Service Representative
ETRADE Securities
2024.03 - Current
Management Trainee
Enterprise Mobility
2023.05 - 2024.02
Major Sales
Costco
2022.03 - 2023.05
Emerging Technology Center Intern
Synchrony Financial Services
2019.10 - 2020.12
Intern/Cash Analyst
Multiplan
2018.12 - 2019.08
Bachelor of Science - Finance
Gies College of Business, University of Illinois At Urbana-Champaign