Summary
Overview
Work History
Education
Skills
Timeline
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Jarvis Garrison

Willow Springs,IL

Summary

Result-driven, with strong background in customer service and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial services.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

ETRADE Securities
03.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Management Trainee

Enterprise Mobility
05.2023 - 02.2024
  • Improved management skills by participating in rigorous training programs and workshops.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Acted with integrity, honesty and knowledge to promote culture of company.

Major Sales

Costco
03.2022 - 05.2023
  • Provides a positive customer experience with fair and friendly service
  • Refer to multiple price sheets and sales bulletins to update prices
  • Maintain checkout operations by following policies and procedures and reporting needed changes
  • Communicates with area manager regarding quantity, status, price, delivery, and promotion of merchandise

Emerging Technology Center Intern

Synchrony Financial Services
10.2019 - 12.2020
  • Constructed outreach playbook to assist company in connecting with different cultural and underrepresented communities
  • Generated bots to facilitate everyday digital tasks through Robotic Processing Automation to make them less challenging
  • Organized business professional workshops for minority students on campus.

Intern/Cash Analyst

Multiplan
12.2018 - 08.2019
  • Utilized Microsoft Excel to analyst large sets of data including
  • Updated company's database using data extracted through Microsoft Excel.

Education

Bachelor of Science - Finance

Gies College of Business, University of Illinois At Urbana-Champaign
Champaign
12.2022

Skills

Microsoft Excel, Tableau, Automation Anywhere, e-Money

Timeline

Customer Service Representative

ETRADE Securities
03.2024 - Current

Management Trainee

Enterprise Mobility
05.2023 - 02.2024

Major Sales

Costco
03.2022 - 05.2023

Emerging Technology Center Intern

Synchrony Financial Services
10.2019 - 12.2020

Intern/Cash Analyst

Multiplan
12.2018 - 08.2019

Bachelor of Science - Finance

Gies College of Business, University of Illinois At Urbana-Champaign

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