Jarlisia Daguerre
Chicago
Summary
High-quality customer service representative with detail-oriented and exceptional communication experience, top performance in the sales environment, and high drive to meet company and customer standards. Motivated individual with a strong passion for development and customer satisfaction. Experienced in multitasking and advancing to the next level in managing. Over 5+ years in service. High comprehensive with meeting deadlines and optimistic in learning new skills for success.
Overview
7
7
years of professional experience
Work History
Customer Engagement Representative
Advocate Aurora Health Care
01.2023 - Current
- Actively listened to patoemts, handled concerns quickly and escalated major issues to triage nurse if symptoms were emergent.
- Handled high volume patient calls ranging from 80-60 a day.
- Answered constant flow of customer calls with minimal wait times.
- Updated medical insurance, future scheduling, and patient personal information as required or requested.
- Provided emotional support and comfort to the patient, while assisting with needs.
- Met customer call guidelines for service levels, handle time and productivity as required.
Customer Service Specialist
U.S BANK
04.2022 - 10.2022
- Provided quality customer care responding to more than 100-150 high volume call inquiries daily, collecting customer feedback to surpass performance goals.
- Used proficient computer skills (Microsoft office) to research and address problems and errors; offered multiple solutions to concerns to maximize business success.
- Time management skills to provide accurate information to develop customer relationships and meet the objective of the day.
- Went over company procedures to focus on strategic ways to ensure that the company is well represented and has the best outlook.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details, and maintaining financial accounts.
Sales Lead
LOFT- ANN TAYLOR
11.2021 - 04.2022
- Providing exceptional customer services, operating as the Manager on Duty, performing operational/transactional functions, and handling client service issues.
- Referred all duties which require managerial experience and approval to the Store Manager. (e.g., disciplinary action, hiring, and terminating associates)
- Driven volume & anticipating clients' needs while communicating store metrics & individual performance to motivate associates.
- Opened checklists, bank deposits, filled in, recovery, cleaned, retrieved/sent an email, reviewed AT Web, accepted/received the shipment.
Service Experience Representative (Seasonal)
Nordstrom Rack
10.2021 - 02.2022
- Demonstrated excellent customer service skills by helping customers with their requests; providing them with tailored recommendations and support.
- Helped customers check luxury items out as well as price checked for all items brought to check out. Assured that all luxury items were censored and well kept at check out.
- Fast-paced work environment. Respond to customer inquiries quickly via phone, email, or in-person.
- Manage transactions totaling up to $25,000 each day; recognized for consistently balanced drawers at the end of each workday. Enforce securing confidential information at closing to protect customer privacy.
Guest Service Representative
United Center, At Your Service
06.2018 - 07.2019
- Fast-paced environment, working with thousands of people and communicating with residents and tourists.
- Managed ticket scanning and tracked how many people were in the building ranging from over 10,000-30,000 ticket holders; Providing a clean workspace for employees and customers.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build a sense of comfort and loyalty among the guest.
- Collaborated with team members to handle guest requirements from the beginning of the shift to the end.
- Handled multiple sections per night ensuring that safety and seating were correctly implemented within the venue.
Program Assistant
University Of Chicago + Public Life
03.2016 - 07.2019
- Ensure adequate staff is available for event management.
- Planned and Developed arts education and community engagement pop-up workshops in neighborhoods for all ages.
- Designed and Showcased a Community Asset Map that highlighted public art and public spaces in several communities around Chicago.
- Collaborated with team to ensure that every event went smoothly while reaching out to local event hosts to amplify pitch ideas.
- Follow determined budget and time schedule.
- Supervise all aspects of the event, from creation through completion Plan and coordinate 10 events each quarter.
Education
No Degree - Finance
Illinois State University
Normal, ILUndergrad - Social Work
Univeristy of Illinois Urbana-Champaign
Champaign, IL05.2024
Skills
- IT support
- Report preparation
- Sales expertise
- Complaint resolution
- Account management
- Strategic sales knowledge
- Scheduling
- Program Development and Management
- Data recovery
- Office/Suite/Microsoft Expert
Timeline
Customer Engagement Representative
Advocate Aurora Health Care
01.2023 - Current
Customer Service Specialist
U.S BANK
04.2022 - 10.2022
Sales Lead
LOFT- ANN TAYLOR
11.2021 - 04.2022
Service Experience Representative (Seasonal)
Nordstrom Rack
10.2021 - 02.2022
Guest Service Representative
United Center, At Your Service
06.2018 - 07.2019
Program Assistant
University Of Chicago + Public Life
03.2016 - 07.2019
No Degree - Finance
Illinois State University
Undergrad - Social Work
Univeristy of Illinois Urbana-Champaign
Similar Profiles
Kristy KostichkaKristy Kostichka
Medical Coder 3 at Advocate Aurora Health CareMedical Coder 3 at Advocate Aurora Health Care
Amanda KuepperAmanda Kuepper
Licensed Practical Nurse at Advocate Aurora Health CareLicensed Practical Nurse at Advocate Aurora Health Care
Patricia ReyesPatricia Reyes
Pharmacy Technician Specialist at Advocate Aurora Health CarePharmacy Technician Specialist at Advocate Aurora Health Care