Jared Alcala
O'Fallon
Summary
Professional contractor skilled in project management, site supervision, and client relations. Expertise in delivering high-quality results through effective team collaboration and adaptability to changing project needs. Strong focus on safety, compliance, and efficient resource utilization. Reliable and goal-oriented with proven track record of successful project completions.
Overview
10
10
years of professional experience
Work History
Route Sales & Service Technician
CertaSite
05.2024 - Current
- ICC Fire Inspection Certification
- Resolved customer complaints swiftly and professionally, leading to increased trust in company offerings.
- Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
- Developed long-lasting client relationships through proactive outreach initiatives such as follow-up calls and personalized promotions.
- Maintained a high level of product knowledge, enabling effective recommendations based on customer needs.
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Pursued professional development opportunities including industry certifications or workshops to stay current on relevant trends within the field of sales and service technology.
Occupational Safety & Health Supervisor/Confined Space Rescue Technician
Sitex Solutions
08.2018 - 02.2023
- OHSA 30 Hour – General Industry
- Technical Level Confined Space & High Angle Rope Rescue
- First Aid/CPR
- Rescue Team Lead
- Chemical Hazard Identification Training
- Worked in a multitude of different facilities across the U.S
- Conducted regular inspections of equipment and facilities, identifying potential hazards early on for prompt resolution.
- Evaluated new equipment purchases for adherence to established safety standards before acquisition or deployment within the organization.
- Collaborated with management to create a culture of safety, resulting in increased employee compliance with safety regulations.
- Led incident investigation teams, identifying root causes of accidents and implementing corrective actions to prevent recurrence.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Established long-term relationships with clients, resulting in increased repeat business.
Vehicle Service Agent
Enterprise Rent-A-Car
02.2017 - 08.2018
- Cleaned returned cars
- Drove customers to/from Enterprise or their homes
- Delivered/picked-up cars to/from various locations
- Enhanced customer service skills
- Enhanced team productivity by streamlining work processes for vehicle inspections and maintenance tasks.
- Assisted in inventory management, ordering necessary parts and supplies for smooth operations.
- Communicated effectively with clients about their specific needs or preferences in regards to vehicles they were renting.
Industrial Cleaner
Hartman Walsh Industrial Services
06.2015 - 02.2017
- Assisted as Acting Crew Lead when needed
- Worked in confined spaces
- Cleaned multiple chemical tanks and sewers
- Completed Chemical Hazard Identification training
- Completed multiple safety training courses
- Maintained Pumps and preformed preventative maintenance
- Demonstrated adaptability in learning new techniques for handling specialized cleaning equipment or chemicals when required.
- Collaborated effectively with team members to complete large-scale cleaning projects within tight deadlines.
Education
Full Stack Coding Program -
Centriq
05.2023
High School Diploma -
O'Fallon Township High School
O'Fallon, IL05-2015
Skills
- Service orientation
- Industry awareness
- Goal-oriented mindset
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Decision-making
Timeline
Route Sales & Service Technician
CertaSite
05.2024 - Current
Occupational Safety & Health Supervisor/Confined Space Rescue Technician
Sitex Solutions
08.2018 - 02.2023
Vehicle Service Agent
Enterprise Rent-A-Car
02.2017 - 08.2018
Industrial Cleaner
Hartman Walsh Industrial Services
06.2015 - 02.2017
Full Stack Coding Program -
Centriq
High School Diploma -
O'Fallon Township High School
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