Jaraith Guzman
Elgin
Summary
Results-driven professional with experience in managing daily operations and training staff. Expertise in process improvements and maintaining workplace safety, leading to enhanced service quality and team performance.
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Five Guys Burger And Fries
2025.08 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new team members on company standards and procedures.
- Managed inventory levels, minimizing waste through effective stock control practices.
- Implemented process improvements that enhanced speed of service during peak hours.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Servsafe manager food safety certified
- Five Guys manager certified
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained and mentored new employees to maximize team performance.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Crew Member
Five Guys Burger And Fries
2024.08 - 2025.08
- Prepared and assembled menu items following established recipes and quality standards.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely and efficiently, adhering to health regulations.
- Maintained cleanliness and organization of workstations in a fast-paced environment.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
Front Desk Employee
Elgin Lanes
2023.08 - 2024.08
- Greeted and assisted customers, ensuring positive experiences and prompt service.
- Managed reservations and lane assignments using reservation software efficiently.
- Handled customer inquiries and complaints, escalating issues to management when necessary.
- Maintained cleanliness and organization of front desk area to enhance operational efficiency.
- Processed payments accurately, ensuring adherence to cash handling procedures.
Education
High School Diploma -
Central High School
Burlington,IL2025-05
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Performance improvement
- Operations monitoring
- Quality control
- Can lift over 100 lbs
- Team player mentality
- Reliability and punctuality
- Data entry
- Calendar management
Certification
- Certified Manager, Five Guys university - August 2025
- Manager food Safety Servsafe- August 2025
Timeline
Shift Lead
Five Guys Burger And Fries
2025.08 - Current
Crew Member
Five Guys Burger And Fries
2024.08 - 2025.08
Front Desk Employee
Elgin Lanes
2023.08 - 2024.08
High School Diploma -
Central High School