JAQUELINE JESSENIA PEREZ-AGUSTIN
Park City
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
Waukegan, IL
12.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Took accurate food and drink orders, relaying details to kitchen staff efficiently.
- Managed cash register operations, processing payments accurately and promptly.
- Maintained cleanliness and organization of dining areas during high-volume shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Crew Member
Chipotle
01.2024 - Current
- Delivered exceptional food service to guests, ensuring a memorable dining experience.
- Monitored frying equipment and adjusted temperatures to produce perfectly cooked chips.
- Cultivated a welcoming environment to enhance customer experience.
- Executed thorough cleaning protocols to maintain restaurant hygiene standards.
- Executed regular restocking of food items to guarantee availability for guest dining experiences.
Guest Services
Advocate Condell Medical Center
01.2023 - 2025
- Facilitated visitor check-in processes and issued identification badges.
- Executed timely delivery of floral arrangements to patients, enhancing their emotional well-being.
- Enabled wheelchair assistance to improve mobility and accessibility for individuals.
- Handled phone inquiries to facilitate effective customer support and service.
- Guided visitors to appropriate patient rooms, maintaining a welcoming and organized environment.
Education
Associate of Arts - Medical Imaging
College of Lake County
Grayslake, IL05-2027
High School -
Warren Township High School
Gurnee, IL01-2025
Skills
- Clear communication
- Exceptional customer service
- Strong work ethic
- Clinical terminology expertise
- Assessing and recording vital signs
- Patient knowledge enhancement
- Procedures and exams assistance
- Experience working with EHR software
- Proficient in bilingual communication
- Effective team collaboration
- Active listener
Certification
- Alcohol serving certification
- CPR certified twice previously
LANGUAGES
English (Fluent)
Spanish (Fluent)
Timeline
Server
Buffalo Wild Wings
12.2025 - Current
Crew Member
Chipotle
01.2024 - Current
Guest Services
Advocate Condell Medical Center
01.2023 - 2025
Associate of Arts - Medical Imaging
College of Lake County
High School -
Warren Township High School
ACHIEVEMENTS & AWARDS
Seal of Biliteracy - (2024-03-14), A seal that will be placed on my diploma stating that I am fluent in two languages, High Honor roll - (2021-2025), IHSA Scholastic Achievement Award in Soccer