Janocqua Hill
Alsip,IL
Summary
I'm a banking professional with strong problem-solving skills, a willingness to learn, and excellent communication abilities. I'm committed to contributing to team success and delivering positive outcomes. Eager to take on new challenges and drive organizational goals with dedication and enthusiasm.
Overview
22
22
years of professional experience
2
2
Certification
Work History
Commercial Loan Servicing Analyst/Senior Coordinator
BMO Harris Bank
08.2023 - Current
- Monitor and service a portfolio of commercial loans, including term loans, lines of credit, construction loans, and syndicated loans.
- Process loan payments, advances, payoffs, and interest adjustments in the bank’s loan servicing system.
- Review and interpret loan documentation to ensure accurate setup and servicing of loan terms.
- Maintain and reconcile loan records, ensuring data integrity across systems.
- Collaborate with Relationship Managers, Credit Analysts, and Treasury teams to resolve servicing issues and ensure client satisfaction.
- Track and manage loan covenants, insurance requirements, and financial reporting obligations.
- Prepare and distribute loan-related reports, including payment histories, amortization schedules, and portfolio summaries.
- Assist with audits, regulatory exams, and internal reviews by providing documentation and responding to inquiries.
- Identify process improvements and contribute to system enhancements to increase servicing efficiency.
- Ensure compliance with banking regulations such as FDIC, OCC, and internal risk policies.
Documentation Specialist
JPMorgan Chase-Contract
05.2023 - 08.2023
- Prepared, reviewed, and maintain a wide range of banking documents including loan agreements, account forms, compliance reports, and internal policies.
- Ensure all documentation complies with federal, state, and internal banking regulations (e.g., FDIC, OCC, CFPB).
- Manage document control systems, including versioning, archiving, and retrieval processes.
- Collaborate with departments such as Legal, Compliance, Risk, and Lending to ensure timely and accurate documentation.
- Monitor and audit documentation for completeness, accuracy, and compliance with retention policies.
- Support onboarding and training of staff on documentation procedures and systems.
- Safeguard sensitive information and uphold strict confidentiality standards.
- Assist in preparing documentation for internal audits and regulatory examinations.
- Recommend improvements to documentation workflows and systems to enhance efficiency and compliance
Financial Services Representative/Consumer Loan Officer
NuMark Credit Union
11.2019 - 05.2023
- Originate, review, process, close, and administer customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Examine customer loan applications for loan approvals and denials.
- Utilize risk management strategies to attain high loan approval rates.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Monitor pipelines to track and log status of loans.
- Assess loan portfolios for compliance with underwriting policies.
- Process loan applications and monitored progress from start to finish.
- Analyze potential risks and evaluated loan products to identify suitable options for customers.
- Proactively identified solutions for customers experiencing credit issues.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Negotiate loan terms and conditions with customers to secure best deal.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Relationship Manager, Banking Operations
Bank Of America
09.2003 - 10.2016
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Developed strategic plans for day-to-day financial operations.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Handled various accounting transactions.
- Generated new business and referral clients in partnership with financial advisors and branch team.
Education
Bachelor of Arts - Graphic Design
Robert Morris College
Chicago, IL04.2002
Skills
- Portfolio account management
- Credit application review
- Loan IQ
- Documentation and Reporting
- Research and analysis
- Loan servicing
- Data research and validation
- Loan origination
- Title review
- Closing coordination
- Underwriting support
- Document review
- Pipeline management
- Regulatory compliance
Certification
- Finance Foundation: Risk Management Training - March 2023
- Certified Finance Foundation: Risk Management - March 2023
- Introduction to Credit Training - March 2023
- Certified Introduction to Credit Training - March 2023
Additional Information
NMLS# 1931238
Timeline
Commercial Loan Servicing Analyst/Senior Coordinator
BMO Harris Bank
08.2023 - Current
Documentation Specialist
JPMorgan Chase-Contract
05.2023 - 08.2023
Financial Services Representative/Consumer Loan Officer
NuMark Credit Union
11.2019 - 05.2023
Relationship Manager, Banking Operations
Bank Of America
09.2003 - 10.2016
Bachelor of Arts - Graphic Design
Robert Morris College
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