Janira Martinez
Chicago
Summary
Proven hospitality professional with a track record of enhancing customer experiences at GCJ Hospitality and beyond. Excels in hospitality administration and demonstrates a team player mentality, ensuring seamless operations and positive guest interactions. Achieved significant improvements in client satisfaction and operational efficiency through superb time management and reliable service.
Overview
15
15
years of professional experience
Work History
Hospitality
GCJ Hospitality
12.2021 - Current
- Ticket sales, scanning
- Concierge in Design HQ, answering phone calls providing direction.
- Act as Liaison with management, exhibitors and trades such as designers, carpentry, electrical, housekeeping, freight and security departments.
- Manage client billing.
- Entering equipment and labor requests
- Manage the Service Desk, and ensure all trade members have correct floorplans, lists, and schedules to coordinate setup.
Ice Cream Server
Sel Employed, Commercial Vehicle
05.2016 - 08.2017
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Waitress
Merendero Bar and Grill
12.2011 - 04.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Sales Associate
Carson Pirie Scott & Co
05.2010 - 05.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained knowledge of current promotions, exchange guidelines and payment policies.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
University of Illinois At Chicago
Chicago, ILSkills
- Hospitality administration
- Team player mentality
- Superb time management
- Reliable and punctual
Languages
Spanish
Native or Bilingual
Timeline
Hospitality
GCJ Hospitality
12.2021 - Current
Ice Cream Server
Sel Employed, Commercial Vehicle
05.2016 - 08.2017
Waitress
Merendero Bar and Grill
12.2011 - 04.2016
Sales Associate
Carson Pirie Scott & Co
05.2010 - 05.2011
High School Diploma -
University of Illinois At Chicago
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