Janine Espinosa
Crete
Summary
Results-driven professional with over 10 years of experience changing organizational performance through execution of million-dollar operations, fiscal management, business development, short/long-term budget planning, and project management. Cross-functional management experience in strategic planning, development, and operations of Integrated health care facilities, clinics, and research facilities. Proven track record of successfully spearheading introduction of comprehensive health care services and programs, leading aggressive organizational restricting efforts, and launching accelerated business expansion plans to maximize revenue growth and profit returns. Excellent presentation, organizational, communication, and analytical abilities.
Motivated professional brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of industry practices and market conditions.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
DIRECTOR OF OPERATIONS
WELLNESS HOME OF CHICAGO
Chicago
05.2022 - Current
- Maintained knowledge of current practices and the roles and functions of clinical team members and providers.
- Initiated new processes, compliance policies for new startup sites and vendor contracts within the city of Chicago.
- Represented the organization professionally and ethically to internal and external stakeholders.
- Streamed lined new service lines to generate more revenue.
- Ensure compliance with OSHA, CLIA, CMS, and other regulatory agency policies.
- Monitored clinical activities to find both expected and unexpected risks.
- Monitored metrics and reports for new sites and outsourcing.
MULTI-SITE MANAGER
WELLNOW URGENT CARE
02.2024 - 09.2024
- Managed operations for clinics, facility management, and financial budget.
- Implemented and represented the company policy enthusiastically.
- Represented the organization professionally and ethically to internal and external stakeholders.
- Overseen administrative staff and clinical staff, as well as daily office operations.
- Maintained the center in making sure that all HIPPA, JACOHB, and CMS policies and procedures were being followed.
- Managed all patient complaints and ensured that all staff were providing quality care and following safety practices.
- Managed quarterly department budgets, as well as annual department budgets with P&L and EBITDA.
- Overseen compliance policies and collected data to improve patient care through patient surveys and promoter scores.
- Performed annual appraisals, coaching and mentoring, and annual trainings.
REGIONAL OPERATIONS MANAGER
COVID CLINIC INC.
01.2021 - 02.2022
- Managed operations for clinics, facility management, and referral process.
- Implemented and represented the company policy enthusiastically.
- Represented the organization professionally and ethically to internal and external stakeholders.
- Overseen administrative staff and clinical staff, as well as daily office operations.
- Maintained the center in making sure that all HIPPA, JACOHB, and CMS policies and procedures were being followed.
- Managed all patient complaints and ensured that all staff were providing quality care and following safety practices.
- Managed quarterly department budgets, as well as annual department budgets.
- Overseen compliance policies and collected data to improve patient care.
- Performed annual appraisals, coaching and mentoring, and annual trainings.
HEALTH CENTER MANAGER
ACCESS COMMUNITY HEALTH NETWORK
12.2019 - 07.2020
- Managed operations of clinics, facility management, and referral process.
- Implemented and stood for the company policy enthusiastically.
- Represented the organization professionally and ethically to internal and external stakeholders.
- Overseen administrative staff and clinical staff, as well as daily office operations.
- Maintained the center in making sure that all HIPPA, JACOHB, and CMS policies and procedures are being followed.
- Managed all patient complaints and ensured that all staff were providing quality care and following safety practices.
- Managed quarterly department budgets, as well as annual department budgets.
- Overseen compliance policies and collected data to improve patient care.
- Performed annual appraisals, coaching and mentoring, and annual trainings.
PRACTICE ADMINISTRATIVE MANAGER
RUSH UNIVERSITY MEDICAL CENTER
12.2018 - 11.2019
CLINICAL OPERATIONS MANAGER
INGALL’S MEMORIAL HOSPITAL
05.2013 - 07.2017
Education
MASTER OF BUSINESS ADMINISTRATION - Healthcare Administration
NORTH CENTRAL UNIVERSITY
BACHELOR OF SCIENCE - Healthcare Management
RASMUSSEN COLLEGE
Registered Medical Assistant -
Kaplan College, Hammond IN
Hammond, IN 02.2008 - 03.2009
Skills
- P&L MANAGEMENT
- STRATEGIC DEVELOPMENT
- FEDERAL & STATE REGULATORY STANDARDS
- INTEGRATED HEALTH CARE DELIVERY
- STAFFING
- TRAINING
- DEVELOPMENT
- BUDGETING
- COST REDUCTION
- RISK MANAGEMENT
- COMPLIANCE MANAGEMENT
- BUSINESS DEVELOPMENT
- PROJECT MANAGEMENT
- HUMAN RESOURCES
- COMMUNICATION
- LEADERSHIP
- Compliance management
- Process improvement
- Budget management
- Risk assessment
- Quality assurance
- Patient care optimization
- Staff training and development
- Operational strategy
- Stakeholder engagement
- Performance monitoring
- Data analysis
- Financial controls implementation
- Retail build outs
- Business management
- Strategic planning and execution
- Process improvements
- Operations oversight
- Workforce planning
- Performance measurement
- Sales tracking
- Attention to detail
- Crisis management
- Organizational structuring
- Policy development and enforcement
Hobbies and Interests
I am interested in being an agent of change with innovative thinking and helping the community in which we serve by reaching a goal in healthcare where patients are the first concern and making sure that they are treated with the utmost respect and valued as individuals. My goal is to make a difference in patient care and healthcare, to transform lives as well as the systems that we have adapted to for decades.
Timeline
MULTI-SITE MANAGER
WELLNOW URGENT CARE
02.2024 - 09.2024
DIRECTOR OF OPERATIONS
WELLNESS HOME OF CHICAGO
05.2022 - Current
REGIONAL OPERATIONS MANAGER
COVID CLINIC INC.
01.2021 - 02.2022
HEALTH CENTER MANAGER
ACCESS COMMUNITY HEALTH NETWORK
12.2019 - 07.2020
PRACTICE ADMINISTRATIVE MANAGER
RUSH UNIVERSITY MEDICAL CENTER
12.2018 - 11.2019
CLINICAL OPERATIONS MANAGER
INGALL’S MEMORIAL HOSPITAL
05.2013 - 07.2017
Registered Medical Assistant -
Kaplan College, Hammond IN
02.2008 - 03.2009
MASTER OF BUSINESS ADMINISTRATION - Healthcare Administration
NORTH CENTRAL UNIVERSITY
BACHELOR OF SCIENCE - Healthcare Management
RASMUSSEN COLLEGE
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