Janice Reed
East Galesburg
Summary
Dedicated Front Office Assistant with expertise in patient scheduling and exceptional customer service. Known for enhancing operational efficiency and maintaining accurate medical records.
Overview
28
28
years of professional experience
Work History
Front Office Assistant
OSF Medical Center
Knoxville, IL
02.2025 - Current
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Assisted in maintaining accurate medical records and ensuring compliance with healthcare regulations.
- Delivered exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Streamlined front office operations through the implementation of new filing systems and procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
Clinical Assistant
Mayo Clinic
Rochester, MN
04.2018 - 10.2020
- Assisted healthcare professionals in patient examinations and treatments, ensuring safety and comfort.
- Managed appointment scheduling and coordinated patient flow to optimize clinic efficiency.
- Conducted routine patient assessments, documenting vital signs and medical histories accurately.
- Collaborated with interdisciplinary teams to develop and implement patient care plans effectively.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
- Schedule appointments , doing Registration.
Health Unit Coordinator
Mayo Clinic
Rochester, MN
11.1997 - 04.2018
- Coordinated patient admissions and discharges, ensuring smooth transitions within the healthcare environment.
- Managed electronic health records with precision, maintaining data integrity and compliance with regulations.
- Facilitated communication among multidisciplinary teams to enhance patient care and operational efficiency.
- Developed scheduling protocols that optimized staff availability and improved workflow coordination.
- Monitored inventory levels of medical supplies, ensuring timely replenishment to support clinical activities.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assisted with processing patient admissions, transfers and discharges.
Education
High School Diploma -
Galesburg Senior High
Galesburg, ILNo Degree - Health Unit Coordinator
Rochester Community And Technical College
Rochester, MN08-2004
Skills
- Listening skills
- File organization
- Problem-solving skills
- Time management
- Scheduling appointments
- Reception duties
- Mail handling
- Appointment setting
- Insurance verification
Timeline
Front Office Assistant
OSF Medical Center
02.2025 - Current
Clinical Assistant
Mayo Clinic
04.2018 - 10.2020
Health Unit Coordinator
Mayo Clinic
11.1997 - 04.2018
High School Diploma -
Galesburg Senior High
No Degree - Health Unit Coordinator
Rochester Community And Technical College