Janice J. Wright
Chicago
Summary
Reliable and detail-oriented customer service professional with over 15 years of experience in retail, cashiering, and client support. Skilled in transaction accuracy, customer engagement, and problem resolution. Recognized for excellence by being featured on the Whole Foods Market website. Proven ability to manage tasks independently, support team goals, and deliver excellent service in fast-paced environments. Seeking to transition into a customer service role that leverages organizational skills, attention to detail, and a strong customer-first mindset.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Member – Prepared Foods Department
Whole Foods Market
01.2018 - Current
- Delivered personalized customer support by listening actively, resolving concerns, and ensuring positive shopping experiences.
- Handled customer orders, special requests, and phone inquiries with professionalism.
- Processed payments accurately, balancing registers and adhering to company policies.
- Maintained accurate inventory records and supported ordering processes, showing strong organizational skills.
- Recognized company-wide by being featured on the Whole Foods Market website for outstanding customer service and commitment.
Warehouse Associate / Cashier
Walmart
01.2007 - 01.2017
- Operated POS systems efficiently, ensuring accurate financial transactions and daily balancing.
- Supported store logistics through inventory management, restocking, and freight processing.
- Maintained a safe, organized sales floor and provided a clean, welcoming customer environment.
- Earned consistent positive customer feedback for professionalism and friendly service.
Education
Certificate - Health Care Administration
Florida Career College
Lauderdale Lakes, FLSkills
- Cash Handling & Transaction Accuracy
- Customer Support & Relationship Building
- Problem-Solving & Conflict Resolution
- Data Entry & Record Keeping
- POS Systems & Financial Transactions
- Communication & Team Collaboration
- Organizational & Time Management Skills
- Collaboration and teamwork
Certification
State of Illinois Food Handler Card (Valid through 2023) verification: ga6d2-ia684a8 with StateFoodSafety
Timeline
Team Member – Prepared Foods Department
Whole Foods Market
01.2018 - Current
Warehouse Associate / Cashier
Walmart
01.2007 - 01.2017
Certificate - Health Care Administration
Florida Career College
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