Janice Jones
Collinsville, Il
Summary
Dynamic Bankruptcy Specialist with expertise in legal research and claims review at the IRS. Proven track record in developing customized repayment plans and ensuring compliance with bankruptcy laws. Exceptional written communication skills foster collaboration with attorneys, enhancing documentation accuracy and expediting case resolutions. Recognized for effectively managing diverse caseloads under pressure.
Overview
27
27
years of professional experience
Work History
Bankrupty Specialist
Internal Revenue Service, IRS
10.2008 - 10.2024
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Evaluated client assets and income sources, developing customized repayment plans tailored to individual financial needs.
- Facilitated successful debt discharges by proactively addressing potential challenges and roadblocks within the legal process.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Maintained strict adherence to regulatory guidelines, ensuring full compliance with federal and state bankruptcy laws.
- Identified potential fraudulent activities, conducting comprehensive investigations into suspicious bankruptcy filings.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Oversaw a diverse caseload, managing competing deadlines and priorities with minimal supervision, ensuring timely and effective case resolutions.
Tax Law Specialist
Internal Revenue Service, IRS
10.2006 - 10.2008
- Improved tax compliance by researching and interpreting complex tax laws, regulations, and policies.
Customer Service Representative
Internal Revenue Service, IRS
10.2000 - 10.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Night Auditor
Drury Inn & Suites
05.1997 - 10.2000
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
- Managed front desk operations during night, maintaining security and guest safety.
Education
Associate of Applied Science - Computer Programming
Southwestern Illinois College
Belleville, IL06-1988
Skills
- Claims review
- Written and verbal communication
- Legal research
- Data entry
- Documentation processing
- Telephone etiquette
- Repayment plan development
- Bankruptcy law expertise
- Letters and documentation
- Bankruptcy code knowledge
- Monitoring plans
- Bankruptcy filing procedures
Managerial Award several times and employee awards earned each year for excellent review scores
I received a managerial reward several times throughout my career with the Internal Revenue Service beginning in 2003. I have received the performance award from the yearly evaluation with a score of 3.5 or higher on a 5 point scale beginning in 2003 through 2024. I reached a 5 point score from 2018 through 2024.
Timeline
Bankrupty Specialist
Internal Revenue Service, IRS
10.2008 - 10.2024
Tax Law Specialist
Internal Revenue Service, IRS
10.2006 - 10.2008
Customer Service Representative
Internal Revenue Service, IRS
10.2000 - 10.2006
Night Auditor
Drury Inn & Suites
05.1997 - 10.2000
Associate of Applied Science - Computer Programming
Southwestern Illinois College
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