JANICE ESTRADA
Riverside
Summary
Reliable and bilingual professional with a proven track record of leadership growth - from Admin to Office Manager - in fast-paced logistics and warehouse environments. Experienced in managing staff, handling shipping/receiving operations, improving office workflows, and delivering excellent customer service. Now seeking to bring organization, teamwork, and leadership to your company.
Overview
10
10
years of professional experience
Work History
Customer Service Associate/Shift Leader
Walgreens
Chicago
08.2025 - 11.2025
- Started as Customer Service Associate and advanced into a leadership role
- Assisted customers with purchases, returns, and store support
- Helped manage shift operations and team workflow
- Handled registers, drawer balancing, and cash procedures
- Supported stocking, merchandising, and store organization
- Resolved customer concerns professionally
Office Manager
Odyssey Logistics
Chicago
06.2021 - 10.2024
- Managed front-office operations and led administrative processes in a fast-paced warehouse
- Promoted twice within 3 years, showcasing initiative, leadership, and reliability
- Supervised and trained team members, handled team scheduling, and assigned daily tasks
- Coordinated with drivers and warehouse staff for check-ins, pickups, and deliveries
- Maintained accurate records, manifests, inventory logs, and reports
- Ordered office supplies and maintained vendor communication
- Used Microsoft Office to organize schedules, records, and data reports
Cashier/ Shipping & Receiving Clerk
Menards
Chicago
04.2019 - 05.2021
- Checked drivers in and out and coordinated shipment schedules
- Created bills of lading and maintained manifest logs
- Answered phones and provided customer service in a high-volume environment
Shift Manager
Noodles & Company
Chicago
06.2015 - 06.2017
- Managed store operations, staff schedules, and customer experience
- Ordered supplies, handled cash drawers, and completed bank deposits
- Maintained store presentation and ensured smooth team communication
- Trained new hires and led by example to deliver quality service
Education
High School Diploma -
Edwin G. Foreman High School
Chicago, ILSkills
- Office & Warehouse Operations
- Team Leadership & Scheduling
- Shipping & Receiving Coordination
- Microsoft Word & Excel
- Inventory & Supply Management
- Customer Service & Phone Etiquette
- Time Management & Problem Solving
Timeline
Customer Service Associate/Shift Leader
Walgreens
08.2025 - 11.2025
Office Manager
Odyssey Logistics
06.2021 - 10.2024
Cashier/ Shipping & Receiving Clerk
Menards
04.2019 - 05.2021
Shift Manager
Noodles & Company
06.2015 - 06.2017
High School Diploma -
Edwin G. Foreman High School