Janice Coluzzi
New Lenox
Summary
Dynamic makeup artist and retail manager with extensive experience at Nordstrom and Macy's. Proven expertise in customer relationship management and visual merchandising, driving customer satisfaction and loyalty. Adept at problem-solving and team leadership, consistently enhancing service quality and operational efficiency. Committed to creating exceptional customer experiences through personalized service and strategic initiatives. Proficient Makeup Artist with great understanding of makeup artistry. Qualified to perform various makeup application techniques for any occasion. Patient, service-minded and can adapt well in any environment.
Overview
26
26
years of professional experience
Work History
Makeup Artist Customer Service
Macys Department Store
Calumet City
01.2012 - Current
- Assisted customers in selecting appropriate products based on their individual needs and preferences.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Handled appointment booking, canceling, and rescheduling.
- Resolved escalated issues from team members or customers in an efficient manner.
- Maintained accurate records of customer interactions and transactions.
- Ensured compliance with company policies and regulations related to customer service operations.
- Handled customer inquiries and complaints in a professional manner.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Managed key account service, providing exceptional support to foster loyalty and retention.
Retail Manager/ MAC Cosmetics
Nordstrom
Oakbrook
11.1999 - 06.2025
- Ensured compliance with company policies, procedures, and industry regulations.
- Maintained positive relationships with customers by providing exceptional service.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Recruited, interviewed and hired qualified candidates for open positions.
- Managed daily operations of the store, including opening and closing procedures.
Assistant Store Manager
MAC Cosmetics
Oakbrook
06.2007 - 01.2012
- Maintained a safe working environment by enforcing safety regulations.
- Organized weekly meetings with department heads to review progress on key objectives.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Education
Associate of Science - Criminal Justice
Moraine Valley Community College
Palos Hills, IL01-1985
GED -
Victor J Andrew High School
Tinley Park02-1984
Skills
- Makeup application
- Customer relationship management
- Team leadership
- Customer service
- Visual merchandising
- Appointment scheduling
- Problem-solving
Timeline
Makeup Artist Customer Service
Macys Department Store
01.2012 - Current
Assistant Store Manager
MAC Cosmetics
06.2007 - 01.2012
Retail Manager/ MAC Cosmetics
Nordstrom
11.1999 - 06.2025
Associate of Science - Criminal Justice
Moraine Valley Community College
GED -
Victor J Andrew High School
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