JANETTE COSS
Elmhurst
Summary
Bilingual, energetic, and detail-oriented professional with over 10 years of experience building and maintaining strong client relationships. Recognized for exceptional attention to detail, problem-solving, and ensuring excellent customer satisfaction. Proven track record in managing multiple priorities and contributing to organizational growth.
Overview
11
11
years of professional experience
Work History
Realtor
Realty of America
08.2014 - 12.2025
- Consistently earning 5-star Zillow reviews for professionalism, responsiveness, and dedication to client satisfaction.
- Guided clients through complex processes with clear communication, attention to detail, and expert negotiation skills.
- Managed multiple listings and client accounts simultaneously, ensuring smooth closings, and high client retention.
- Leveraged technology and marketing strategies to promote listings, and expand client outreach.
- Utilized CRM software to manage client information and transactions.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
Client Relations & Credentialing Specialist
Delta T- Group
08.2024 - 10.2025
- Managed client inquiries and resolved issues efficiently.
- Updated databases with new and modified customer data.
- Coordinated service requests and ensured timely follow-up.
- Collaborated with team members to enhance service delivery processes.
- Documented interactions in customer relationship management systems.
- Updated and maintained internal databases to track provider credentials effectively.
- Reviewed and processed credentialing applications to ensure accuracy and completeness.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Education
Real Estate Sales -
Inland Real Estate School
Oak Brook, IL01.2014
High School Diploma -
Morton East HS
Cicero, IL06.2008
Skills
- Strong interpersonal skills
- Client retention strategies
- Proficient database maintenance
- Adaptability and flexibility
- Customer relationship management
- Time management and organization
- Active listening
- Problem solving
- Attention to detail
- Client onboarding process
- Fast Learner
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Client Relations & Credentialing Specialist
Delta T- Group
08.2024 - 10.2025
Realtor
Realty of America
08.2014 - 12.2025
Real Estate Sales -
Inland Real Estate School
High School Diploma -
Morton East HS