Janet Sanchez
Aurora
Summary
Honest and insightful Inspector with outstanding verbal and written communication skills. Performs complex residential inspections to ensure compliance with city regulations and codes. Dependable and flexible.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inspector/packer
Dart Container Distribution Center
Aurora
10.2023 - Current
- 1. Tape and wrap finished packages.
- 2. Turn on and off machines
- 3. Inspect material
- Inspected products for quality and compliance with safety standards.
- Monitored production line operations for efficiency and adherence to guidelines.
- Documented inspection results and reported discrepancies to management.
- Collaborated with team members to resolve quality-related issues promptly.
- Conducted regular audits of equipment to ensure proper functionality.
- Implemented process improvements to enhance inspection accuracy and efficiency.
- Maintained accurate records of inspections and compliance reports daily.
- Filled out and submitted logs and paperwork on-time.
- Inspected finished goods prior to shipment to guarantee they meet company standards.
- Documented all inspection results accurately in accordance with established guidelines.
- Rejected products and materials failing to meet expectations.
- Analyzed data collected during inspections to ensure accuracy and consistency.
- Identified any potential hazards or areas that needed improvement through visual inspection and testing.
- Identified acceptable components and rejected defective products.
- Recommended improvements to production process to facilitate quality control.
- Worked closely with management teams to help identify process improvements that would improve overall efficiency levels.
- Developed comprehensive checklists for use during inspections to ensure nothing was missed.
- Performed visual and NDT inspections using established tools to identify defects.
- Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.
- Maintained accurate records of all tests conducted during the inspection process.
- Collaborated with other departments to troubleshoot problems, develop solutions, and implement corrective action plans.
- Performed regular maintenance checks on production lines to identify any issues needing repair or replacement.
- Developed and implemented inspection procedures, policies, best practices and competency requirements.
- Evaluated the effectiveness of existing quality control systems and made recommendations for changes or improvements as necessary.
- Marked materials with grade or acceptance status.
- Recommended essential corrective actions based on test results.
- Inspected products for quality assurance before packaging.
- Followed detailed packing instructions and specifications accurately.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Wrapped items securely using appropriate packing materials.
- Assembled customer orders from stock and packed items in boxes.
- Verified labels for appropriate order numbers and item specifications.
- Arranged items on pallets according to size and weight.
- Assembled cartons, crates, and containers to prepare for shipping.
- Inspected packages for accuracy and completeness before shipping.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
Customer service representative
Peraltas Painting
Aurora
07.2020 - 07.2023
- Patience
- Active listening
- Conflict resolution
- Negotiation
- Solve inquiries via phone, email or person
- Scheduled date and time with customers for an estimate.
- Provide order status to customers
- Assisted customers with inquiries about painting services and products.
- Processed customer orders and managed service schedules efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions in the database.
- Collaborated with the painting team to ensure timely project completion.
- Educated customers on paint types, finishes, and application techniques.
- Provided follow-up support to enhance customer satisfaction post-service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Ez Book Recycle
Montgomery
09.2013 - 06.2014
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers problems.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Education
College certificate - Administrative Assistant
Waubonsee Community College
High school or equivalent -
Wheaton Warrenville South High School
Skills
- Customer service
- Typing
- Bilingual
- Pallet Jack
- Microsoft Word
- Order Entry
- Microsoft Office
- Spanish
- English
- Conflict Management
- Negotiation
- Administrative Experience
- Microsoft Powerpoint
- ERP systems
- Packaging
Certification
Administrative Assistant
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- English
- Spanish, Fluent
- English, Fluent
Assessments
- Customer service, Proficient, 06/01/22, Identifying and resolving common customer issues
- Attention to detail, Proficient, 04/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Working with MS Word documents, Completed, 04/01/22, Knowledge of various Microsoft Word features, functions, and techniques
- Mechanical knowledge, Proficient, 04/01/22, Understanding and applying mechanical concepts and processes
Timeline
Inspector/packer
Dart Container Distribution Center
10.2023 - Current
Customer service representative
Peraltas Painting
07.2020 - 07.2023
Customer Service Representative
Ez Book Recycle
09.2013 - 06.2014
College certificate - Administrative Assistant
Waubonsee Community College
High school or equivalent -
Wheaton Warrenville South High School