Janet Perez
Chicago
Summary
Dynamic and results-driven professional with extensive experience at Discovery Clothing and Windy City Produce. Proven track record in customer service and team leadership, adept at resolving conflicts and enhancing the shopping experience. Skilled in cash handling and proficient in training staff, fostering a positive and efficient work environment.
Friendly multitasker
Overview
9
9
years of professional experience
Work History
Cashier / Customer Service / Sale Associate
Discovery Clothing
09.2016 - 10.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS cash register and equipment to collect payments.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Cashier Team Lead
Windy City Produce
10.2020 - Current
- Processed both cash and card purchases and returns.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Supervise employees
- Training new employees
- Maintaining clean and orderly checkout
Education
Chicago Medical Assistant School
Chicago, ILHigh School Diploma -
Carl Schurz High School
Chicago, IL07.2016
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash/Card/Credit handling
- Positive attitude
- Conflict Resolution
- Bilingual
- Communication
- Supervisor
- Team work
- Speed and Efficiency
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Windy City Produce
10.2020 - Current
Cashier / Customer Service / Sale Associate
Discovery Clothing
09.2016 - 10.2021
Chicago Medical Assistant School
High School Diploma -
Carl Schurz High School
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