Janet Ng
Naperville
Summary
Seeking a job in the Health Information Management field or something
similar with jobs such as medical records assistant, billing and coding
and helping patients in general. Capable of delivering customer
service, using Epic, using Microsoft office and handling sensitive health
information alongside handling basic office tasks such as faxing,
scanning and answering phone calls.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RCM Clerk
Veradigm
04.2024 - 11.2025
- Receive billing claims
- Check each claim to see if there is any mistakes or missing information and send them back to the
relevant parties - Check each claim to make sure everything is in order, and to see if they need any attachments.
- If claims are missing information, contact the relevant team member to ask for review of claim.
- Upload claims that need documentation to the relevant folder so other members of the RCM department can work on them.
- Mail out claims to the relevant entity.
- Mail out any documentation to the relevant entity.
- Check through any return mail to see which pieces of mail needed to be send out again with the proper
postage or that needs to be sent to the relevant department for review. - Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Participated in team meetings to discuss process enhancements and share best practices among staff.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Coordinated communication between departments to streamline workflow and resolve issues.
- Monitored inventory levels, ensuring timely replenishment of office supplies and materials.
HIM Support Assistant
Loyola University Medical Center
01.2023 - 11.2023
- Collect and prep paper charts from Loyola Hospital and Gottlieb Hospital that need to be scanned in
- Put MRNs on records that need to be scanned in
- Managed email correspondence and handled
incoming and outgoing mail and faxes. - Release chart copies to social workers
- Scan in documents into Epic.
- Use the application Image Silo to help locate MRNs
for records that Databank couldn't find - Do Patient merges on possible duplicate accounts
and mark two accounts as Known Not Duplicate
when it is determined that they aren't the same
patient - Answered phone calls promptly and professionally,
directing callers to appropriate personnel. - Assisted in training new staff on operational procedures and software tools for optimal workflow.
- Managed communication between departments to facilitate timely information exchange for patient services.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
- Collaborated with cross-functional teams to ensure seamless communication and effective problem resolution.
Cashier
Meijer
07.2016 - 03.2023
- Greeted customers entering store and responded
promptly to customer needs. - Helped customers locate items, and join reward
programs. - Answered questions about store policies and
addressed customer concerns. - Restocked and organized merchandise in front
lanes. - Helped customers navigate applications and
in-store technology to deliver best-in-class
experiences. - Monitored self-checkout systems and provided help
in resolving complex problems. - Built relationships with customers to encourage
repeat business. - Responded promptly to requests for assistance, spills
and customer inquiries. - Worked flexible schedule and extra shifts to meet
business needs. - Assisted in training new cashiers on company policies and procedures.
- Managed long lines during peak hours, optimizing checkout flow and reducing wait times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Dollar Tree
07.2014 - 07.2016
- Greeted customers entering store and responded
promptly to customer needs. - Operated cash register for cash, check, and credit
card transactions with excellent accuracy levels. - Helped customers locate items
- Answered questions about store policies and
addressed customer concerns. - Restocked and organized merchandise in front
lanes. - Built relationships with customers to encourage
repeat business. - Responded promptly to requests for assistance, spills
and customer inquiries. - Worked flexible schedule and extra shifts to meet
business needs. - Counted money in cash drawers at beginning and
end of shifts to maintain accuracy. - Assisted customers with returns, refunds and
resolving transaction issues. - Worked with floor team and managers to meet wide
range of customer needs. - Kept cash wrap stocked, products faced and
shelving free of misplaced items or trash
Education
Associate of Applied Science - Health Information Technology
College of DuPage
Glen Ellyn, IL05-2022
Bachelor of Arts - History
University of Illinois At Chicago
Chicago, IL05-2015
Skills
- Microsoft Power Point
- Microsoft Word
- MIcrosoft Excel
- 3M Encoder
- Epic
- Computer Literacy
- HIPAA Requirements
- Health Information
- Medical Records
- Scanning Equipment
- Attention to Detail
- Excellent Customer Service
Certification
Registered Health Information Technician (RHIT)
Issuing College, Technical School, or Organization:
American Health Information Management
Association (AHIMA)
Conferred Date: 07/18/2022
Expiration Date: 07/17/2024
ID: 251076
Basic Life Support (BLS) Provider
Issuing College, Technician School or Organization
American Heart Association
Conferred Date: 03/01/2024
Expiration Date: 03/01/2026
eCard Code: 245416363078
Training Center Name: CPR Solutions
Training Center ID: AZ50583
Training Center City, State: Surprise, Arizona
Instructor Name: Claudecia Saffo
References
Instructor ID: 11221114599
Timeline
RCM Clerk
Veradigm
04.2024 - 11.2025
HIM Support Assistant
Loyola University Medical Center
01.2023 - 11.2023
Cashier
Meijer
07.2016 - 03.2023
Cashier
Dollar Tree
07.2014 - 07.2016
Associate of Applied Science - Health Information Technology
College of DuPage
Bachelor of Arts - History
University of Illinois At Chicago