Janet Marin
Naperville,IL
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Endeavor
Naperville, IL
09.2025 - Current
- Managed patient appointments and scheduling, optimizing workflow efficiency.
- Resolved patient inquiries and concerns, ensuring high levels of satisfaction.
- Trained new staff on patient service protocols and systems to ensure consistency.
- Verified insurance eligibility and coverage for patients.
Patient Access Specialist
Northwestern Medicine Delnor Hospital
Geneva, IL
01.2022 - 10.2024
- Ensured patient confidentiality by adhering to HIPAA regulations.
- Collected patient payments and processed credit card transactions.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
Patient Care Coordinator
Physicians Immediate Care
Aurora, IL
10.2018 - 11.2020
- Coordinated and managed appointments for over 100 patients daily ensuring smooth workflow and timely patient care.
- Assisted physicians with patient examinations and treatments.
- Scheduled patient appointments, tests, and treatments.
- Collaborated with insurance providers to expedite claim processing.
Medical Office Assistant
Aunt Martha's Health Center
Aurora, IL
01.2018 - 06.2018
- Monitored patient flow and updated appointment schedules.
- Demonstrated strong communication skills by translating medical information for non-English speaking patients.
- Managed medical records and filing system.
Skills
- Epic Software Knowledge
- Reception/Scheduling
- Bilingual (Spanish & English)
- Customer service
- HIPAA compliance
- Insurance verification
Timeline
Patient Service Representative
Endeavor
09.2025 - Current
Patient Access Specialist
Northwestern Medicine Delnor Hospital
01.2022 - 10.2024
Patient Care Coordinator
Physicians Immediate Care
10.2018 - 11.2020
Medical Office Assistant
Aunt Martha's Health Center
01.2018 - 06.2018