Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Janet Hannel

Jacksonville

Summary

Friendly with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. Knowledgeable Senior Associate skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to quality and efficiency.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Senior Associate Processor

DXC Technology
2016.07 - Current
  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Boosted overall team morale by creating a positive work environment and encouraging open communication channels among colleagues.
  • Proactively identified potential risks, developing mitigation plans to minimize impact on project timelines or outcomes.

Sr. Client Support Level 5 - Complaint Specialist

DXC Technology
2003.06 - 2016.07
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
  • Listened and responded to customer requests and forwarded necessary information to superiors.

Financial Processor - Client Support Rep. Level 4

DXC Technology
2001.08 - 2003.06
  • Managed high-volume transaction processing, maintaining accuracy while consistently meeting deadlines.
  • Collaborated with cross-functional teams to develop and implement strategies for optimizing financial operations.
  • Process quality review on transaction.
  • Provided ongoing support to internal departments by addressing financial inquiries and offering guidance on best practices, ultimately improving overall organizational performance.
  • Streamlined account reconciliation process, enabling faster identification of discrepancies and prompt resolution.

Financial Processor- Client Support Rep. Level 3

DXC Technology
1998.10 - 2001.12
  • Implemented cost-saving measures through careful analysis of expense reports and identification of potential areas for improvement.
  • Participated in process improvement initiatives, driving efficiencies across various financial functions within the organization.
  • Developed strong relationships with clients, fostering trust and promoting long-term business partnerships.
  • Reduced processing errors by establishing clear guidelines and providing thorough training for new team members.

Financial Processor- Client Support Rep. Level 2

DXC Technology
1996.06 - 1998.12
  • Managed high-volume transaction processing, maintaining accuracy while consistently meeting deadlines.
  • Maintained strict adherence to regulatory requirements, ensuring company compliance with industry standards.
  • Provided exceptional customer service to internal and external customers.

Account Receivable Representative

Apria Healthcare
1995.08 - 1996.05
  • Ensured timely collection of payments with consistent follow-up on outstanding invoices.
  • Achieved a high level of customer satisfaction through proactive issue resolution, preventing late payments due to disputes.
  • Improved accuracy of financial reporting by reconciling accounts receivable ledgers regularly.
  • Communicated with customers to identify and resolve outstanding payments.

Senior Rate Clerk

National Council On Compensation Insurance
1987.05 - 1995.04
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Rate Clerk

National Council On Compensation Insurance
1986.05 - 1987.05
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Police Cadet (College Program-Part Time)

Jacksonville Police Department
1984.03 - 1986.05


Answered phone calls and dispatched officers.

  • Promoted positive relationships between the police force and the community by addressing citizen concerns through open dialogue and conflict resolution techniques.
  • Stayed current with evolving law enforcement trends, attending ongoing professional development courses to enhance skills and knowledge applicable to a future career as a police officer.
  • Assisted in maintenance of police facilities and vehicles.
  • Operated communication systems to gather, process and share information.
  • Managed paperwork by tracking records to remain organized and maximize accuracy.

Retail Sales Associate

The Loading Dock Store
1983.05 - 1984.03
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Education

Associate of Science - Law Enforcement

Lincoln Land Community College
Springfield, IL
05.1985

High School Diploma -

Franklin High School
Franklin, IL
08.1983

Skills

  • Training and mentoring
  • Self motivated
  • Team Leadership
  • Quality control audits
  • Performance monitoring
  • Account Reconciliation

Accomplishments

  • Extensive research skills
  • Strong organizational skills
  • Courteous demeanor
  • Energetic work attitude
  • High level to detail
  • Life Insurance experience
  • Reinsurance experience
  • Complaint handling experience
  • Transaction processing


Certification

Workshops and Training

  • SIU Fraud Training/California Fraud Training
  • BPS Anti Fraud Training
  • Curt to courteous/irate callers
  • Loma 1 & 2
  • Problem Solving
  • Company Security class
  • Identify elderly abuse training


Additional Information

I am dependable and hardworking, a team member willing to do what is required to assist other team members to accomplish goals and deadlines. Also, self motivated to learn and assist clients. My 25 plus years of experience with DXC Technology is a great accomplishment and I would be a wonderful addition to your company.

Timeline

Senior Associate Processor

DXC Technology
2016.07 - Current

Sr. Client Support Level 5 - Complaint Specialist

DXC Technology
2003.06 - 2016.07

Financial Processor - Client Support Rep. Level 4

DXC Technology
2001.08 - 2003.06

Financial Processor- Client Support Rep. Level 3

DXC Technology
1998.10 - 2001.12

Financial Processor- Client Support Rep. Level 2

DXC Technology
1996.06 - 1998.12

Account Receivable Representative

Apria Healthcare
1995.08 - 1996.05

Senior Rate Clerk

National Council On Compensation Insurance
1987.05 - 1995.04

Rate Clerk

National Council On Compensation Insurance
1986.05 - 1987.05

Police Cadet (College Program-Part Time)

Jacksonville Police Department
1984.03 - 1986.05

Retail Sales Associate

The Loading Dock Store
1983.05 - 1984.03

Associate of Science - Law Enforcement

Lincoln Land Community College

High School Diploma -

Franklin High School

Workshops and Training

  • SIU Fraud Training/California Fraud Training
  • BPS Anti Fraud Training
  • Curt to courteous/irate callers
  • Loma 1 & 2
  • Problem Solving
  • Company Security class
  • Identify elderly abuse training


Janet Hannel