Janet Fugate
Cicero,IL
Summary
Dedicated professional with a strong background in customer service and teamwork. Known for excellent interpersonal skills and a proactive approach to problem-solving. Ready to leverage expertise in sales and client relations to support organizational success.
Overview
31
31
years of professional experience
Work History
Sales Associate
Salas Painting and Remodeling INC.
07.2018 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in managing inventory levels, ensuring accurate stock replenishment for sales operations.
- Facilitated product demonstrations, highlighting features to enhance customer understanding and engagement.
- Developed and maintained strong client relationships, contributing to repeat business and referrals.
- Trained new sales staff on product knowledge, sales techniques, and company policies to ensure consistency.
- Analyzed customer feedback to identify trends and recommended improvements for service delivery.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Parking Enforcement Officer
Town of Cicero
10.2024 - 10.2025
- Enforced parking regulations to maintain compliance within designated areas.
- Issued citations for violations, ensuring adherence to local laws and ordinances.
- Conducted routine patrols to monitor parking zones and identify infractions.
- Assisted residents with inquiries regarding parking policies and procedures.
- Collaborated with law enforcement to report hazardous situations or emergencies.
- Maintained accurate records of citations issued and vehicles impounded.
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Wrote and issues citations or warnings to owners of vehicles.
- Responded to calls in both routine and emergency situations.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Assisted motorists with locating legal parking spaces, promoting positive community relations.
- Maintained accurate and detailed logs of all events during each shift.
- Educated the public on local parking ordinances and regulations, fostering community awareness and compliance.
- Monitored the use of accessible parking spaces, ensuring availability for individuals with disabilities who require them most urgently.
- Conducted thorough vehicle inspections to identify abandoned or stolen vehicles, aiding in their recovery.
- Reduced illegal parking incidents by issuing citations for parking violations in a timely manner.
Retail Customer Sales Associate
Walgreens
11.2020 - 07.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
- Maintained inventory levels through regular stock checks and product replenishment.
- Assisted in training new associates on customer engagement and store policies.
- Monitored store cleanliness and organization, contributing to a welcoming environment for customers.
- Engaged with customers to understand their needs, fostering loyalty and repeat business.
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Sales
Swap -O-Rama Flea Market
05.1995 - 03.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Education
Associate of Arts - Social Work
Morton College
Cicero, IL07.2027
High School Diploma -
Morton West High School
Berwyn, IL06.1999
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Client service
- Sales expertise
- Merchandise display
- Policy and procedure adherence
- Ticketing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Parking Enforcement Officer
Town of Cicero
10.2024 - 10.2025
Retail Customer Sales Associate
Walgreens
11.2020 - 07.2024
Sales Associate
Salas Painting and Remodeling INC.
07.2018 - Current
Sales
Swap -O-Rama Flea Market
05.1995 - 03.2023
Associate of Arts - Social Work
Morton College
High School Diploma -
Morton West High School