Janet Fugate
Cicero,IL
Summary
Dedicated professional with a strong background in customer service and teamwork. Known for excellent interpersonal skills and a proactive approach to problem-solving. Ready to leverage expertise in sales and client relations to support organizational success.
Overview
31
31
years of professional experience
Work History
Sales Associate
Salas Painting and Remodeling INC.
Lyons, IL
07.2018 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in managing inventory levels, ensuring accurate stock replenishment for sales operations.
- Facilitated product demonstrations, highlighting features to enhance customer understanding and engagement.
- Developed and maintained strong client relationships, contributing to repeat business and referrals.
- Trained new sales staff on product knowledge, sales techniques, and company policies to ensure consistency.
- Analyzed customer feedback to identify trends and recommended improvements for service delivery.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Parking Enforcement Officer
Town of Cicero
Cicero, IL
10.2024 - 10.2025
- Enforced parking regulations to maintain compliance within designated areas.
- Issued citations for violations, ensuring adherence to local laws and ordinances.
- Conducted routine patrols to monitor parking zones and identify infractions.
- Assisted residents with inquiries regarding parking policies and procedures.
- Collaborated with law enforcement to report hazardous situations or emergencies.
- Maintained accurate records of citations issued and vehicles impounded.
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Wrote and issues citations or warnings to owners of vehicles.
- Responded to calls in both routine and emergency situations.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Assisted motorists with locating legal parking spaces, promoting positive community relations.
- Maintained accurate and detailed logs of all events during each shift.
- Educated the public on local parking ordinances and regulations, fostering community awareness and compliance.
- Monitored the use of accessible parking spaces, ensuring availability for individuals with disabilities who require them most urgently.
- Conducted thorough vehicle inspections to identify abandoned or stolen vehicles, aiding in their recovery.
- Reduced illegal parking incidents by issuing citations for parking violations in a timely manner.
Retail Customer Sales Associate
Walgreens
Lyons, IL
11.2020 - 07.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
- Maintained inventory levels through regular stock checks and product replenishment.
- Assisted in training new associates on customer engagement and store policies.
- Monitored store cleanliness and organization, contributing to a welcoming environment for customers.
- Engaged with customers to understand their needs, fostering loyalty and repeat business.
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Sales
Swap -O-Rama Flea Market
Chicago, IL
05.1995 - 03.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Education
Associate of Arts - Social Work
Morton College
Cicero, IL07.2027
High School Diploma -
Morton West High School
Berwyn, IL06.1999
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Client service
- Sales expertise
- Merchandise display
- Policy and procedure adherence
- Ticketing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Parking Enforcement Officer
Town of Cicero
10.2024 - 10.2025
Retail Customer Sales Associate
Walgreens
11.2020 - 07.2024
Sales Associate
Salas Painting and Remodeling INC.
07.2018 - Current
Sales
Swap -O-Rama Flea Market
05.1995 - 03.2023
Associate of Arts - Social Work
Morton College
High School Diploma -
Morton West High School