Summary
Overview
Work History
Education
Skills
Timeline
Generic

JANELLE ROBERTSON

CHICAGO

Summary

Highly motivated public advocate representative dedicated to providing superior client support in need of sustainable resources and services. Well versed in database management functions and scheduling to provide streamlined and effective communication for client engagement and overall service.

Overview

7
7
years of professional experience

Work History

Financial Counselor

Rush University Medical Center
02.2024 - Current
  • Identified healthcare resources and programs for patients unable to meet financial obligations.
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.

Patient Advocate Specialist

Firstsource Solutions Limited
09.2021 - 02.2024
  • Establish referral method to identify self-pay clients
  • Verify health insurance coverage utilizing Transunion and OneSource
  • Screen clients who self-pay for State, County and/or Federal eligibility assistance programs
  • Direct client to appropriate agency for assistance
  • Document screening results in Onsite Referral Tracking, Paragon, and CUBS systems.

COVID-19 Support Coordinator

Recover Health
03.2021 - 06.2021
  • Monitored students, teachers, staff, and visitors at assigned Metropolitan Nashville Public School to ensure compliance and support of COVID-19 protocols
  • Reported any incidents through proper channels
  • Provided information to staff regarding signs, symptoms, social distancing, testing, and screening procedures
  • Attended training meetings to comply with CDC rules.

Mobile Coordinator

CareMore
02.2020 - 10.2020
  • Performed general office functions in support of mobile care team
  • Provided clinicians mobile support before, during and after visits to optimize client satisfaction
  • Managed outreach to new and existing clients to schedule appointments, coordinate referrals, authorizations, medical records, and lab results for clinicians utilizing NextGen
  • Prepared reports and other documentation.

Administrative Assistant

TriStar Centennial Transplant Center
03.2018 - 01.2020
  • Oversaw client registration, triaged patient phone calls/referrals as well as record/retrieve imaging and labs
  • Organized charts, schedules, retrieve studies, consults and updates for input into TransChart and Meditech database
  • Managed general office functions including ordering and dispensing supplies.

Enrollment Coordinator, TennCare, Contractor

Atlas Management Corporation
10.2017 - 03.2018
  • Collaborated with staff to implement the development of strategic goals, policies, and guidelines
  • Reviewed applicant data to determine eligibility for TennCare support
  • Input gathered information and research data into the Microsoft Access and ACCENT computer system.

Education

Bachelor of Arts - History

Fisk University
Nashville, TN
05.2014

Skills

  • Knowledge of Community Services and Programs
  • Effective Interviewing Skills and Document Preparation, Registration and Scheduling
  • Identify and Provide Problem Resolutions to Meet Client Needs and Concerns

Timeline

Financial Counselor

Rush University Medical Center
02.2024 - Current

Patient Advocate Specialist

Firstsource Solutions Limited
09.2021 - 02.2024

COVID-19 Support Coordinator

Recover Health
03.2021 - 06.2021

Mobile Coordinator

CareMore
02.2020 - 10.2020

Administrative Assistant

TriStar Centennial Transplant Center
03.2018 - 01.2020

Enrollment Coordinator, TennCare, Contractor

Atlas Management Corporation
10.2017 - 03.2018

Bachelor of Arts - History

Fisk University

Similar Profiles

CREATE PROFILE
JANELLE ROBERTSON