Janelle Foltynewicz
Marseilles
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Assistant Manager
Kohls Department Store
Peru
09.2017 - Current
- Assisted in managing daily store operations and team performance.
- Trained and mentored new associates on customer service standards.
- Implemented store policies and procedures to maintain compliance and security.
- Resolved customer inquiries and complaints to improve satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Ranch hand
Friend Of The Family
Spring Branch
12.2016 - 06.2017
- Managed livestock feeding schedules and health monitoring routines.
- Maintained cleanliness of barns, stables, and equipment storage areas.
- Assisted in the daily care of livestock, including feeding and watering animals.
- Exercised horses on a daily basis
Education
Smithson Valley High School
Spring Branch, TexasSkills
- Customer service
- Operational strategy
- Policy implementation
- Team collaboration
- Multitasking and organization
Timeline
Assistant Manager
Kohls Department Store
09.2017 - Current
Ranch hand
Friend Of The Family
12.2016 - 06.2017
Smithson Valley High School