Janell Watson
Westchester
Summary
Results-driven professional experienced in customer service, team leadership, and operational coordination. Focused on enhancing customer satisfaction and streamlining processes. Demonstrates strong problem-solving skills, effective time management, and adherence to safety compliance to ensure timely deliveries.
Overview
11
11
years of professional experience
Work History
City Carrier
USPS
Federal Way
07.2024 - Current
- Delivered mail and packages to residential and business addresses daily.
- Operated postal delivery vehicles, ensuring compliance with safety regulations to protect self and community.
- Maintained accurate delivery and pickup records to support efficient operations during shifts.
- Organized packages by route sequence, facilitating timely and accurate deliveries to addresses.
Delivery Driver
FedEx
Fife
05.2024 - 07.2024
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Maintained accurate logs of mileage and fuel consumption to ensure proper vehicle maintenance.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Ramp Agent
Alaska Airlines
Seattle
04.2024 - 05.2024
- Loaded and unloaded luggage from aircraft, ensuring timely handling and safe transport.
- Conducted pre-flight inspections on ground support equipment for safety compliance.
- Checked flight manifests for accuracy, verifying proper luggage loading to prevent delays.
Crew Chief
Envoy Airlines
Chicago
05.2022 - 04.2024
- Supervised daily crew operations to ensure efficient aircraft turnaround.
- Coordinated team schedules and assignments to enhance workflow efficiency.
- Communicated with flight crews regarding boarding procedures and passenger needs.
- Facilitated team flexibility by cross-training members in all key roles.
- Supervised staff duties, providing direction and oversight to drive safe and efficient operation.
- Conducted operational checklist reviews with pilots before takeoffs and landings.
PSR
CVS Pharmacy
Mount Prospect
02.2021 - 04.2022
- Assisted customers with medication inquiries and prescription refills.
- Processed insurance claims and verified patient coverage details.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Answered incoming calls promptly, courteously, and professionally.
- Processed prescription orders efficiently using pharmacy software system, ensuring timely fulfillment.
- Verified patient insurance coverage and eligibility to facilitate prescription processing.
Lead Security Officer
Allied Universal Security Services
Naperville
10.2018 - 07.2020
- Supervised daily security operations to ensure safety and compliance protocols.
- Conducted regular patrols to monitor premises and deter potential security threats.
- Trained new security personnel on procedures and company policies effectively.
- Reviewed incident reports and maintained accurate documentation of security activities.
- Inspected doors, windows, locks, alarms, and lighting systems on a regular basis for proper functioning.
- Maintained up-to-date records of security logbook entries and reports.
Lead Marketer
MarketSource
Hillside
09.2018 - 01.2019
- Developed marketing strategies that increased brand awareness and fostered customer engagement.
- Created and executed marketing strategies aligned with business objectives to elevate brand visibility.
- Led sales team in achieving targets through strategic planning and collaboration.
- Monitored team performance and provided feedback to improve overall effectiveness.
- Conducted regular meetings to align team goals and share best practices.
Supervisor
Target
Hillside
08.2015 - 07.2018
- Directed daily operations for team of 15 employees, ensuring smooth workflow and productivity.
- Supervised team members to optimize store operations and elevate customer service.
- Resolved customer inquiries and concerns promptly, improving overall shopping experience.
- Collaborated with management to implement promotional displays and merchandising strategies.
- Conducted regular audits to ensure compliance with safety and quality standards.
Education
High School Diploma -
Proviso West High School
Hillside, IL05-2014
Skills
- Team leadership
- Time management
- Customer service
- Problem solving
- Conflict resolution
- Attention to detail
- Training development
- Communication skills
- Payment collections
- First aid
- Recordkeeping
- Typing proficiency
- Typing speed accuracy
Timeline
City Carrier
USPS
07.2024 - Current
Delivery Driver
FedEx
05.2024 - 07.2024
Ramp Agent
Alaska Airlines
04.2024 - 05.2024
Crew Chief
Envoy Airlines
05.2022 - 04.2024
PSR
CVS Pharmacy
02.2021 - 04.2022
Lead Security Officer
Allied Universal Security Services
10.2018 - 07.2020
Lead Marketer
MarketSource
09.2018 - 01.2019
Supervisor
Target
08.2015 - 07.2018
High School Diploma -
Proviso West High School