Summary
Overview
Work History
Education
Skills
References
Timeline
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Janeli Resendiz

Rockford

Summary

Customer-focused individual with a passion for delivering exceptional service. With the ability to manage multiple responsibilities in fast-paced environments. History of effective teamwork to achieve key objectives. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

4
4
years of professional experience

Work History

Receptionist

K&P Mufflers II INC
Rockford
09.2024 - 01.2025
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Scheduled appointments for clients, customers, and other visitors.
  • Keeping customers informed about the status of their vehicle, and addressing any concerns.
  • Invoicing, filing, and faxing.
  • Ordering different types of parts depending on diagnostics of the vehicle.

Customer Service Representative

Insurance King Agency
Rockford
09.2023 - 06.2024
  • Handling billing inquiries, processing payments, and resolving related issues.
  • Handled any incoming and outgoing mail.
  • Providing quotes, converting quotes into policies, and potentially assisting with sales.
  • Help customers change or update anything new on an existing insurance policy.
  • Helped Spanish-speaking customers open up new policies or run quotes.
  • Negotiated with customers regarding policy terms and conditions as needed.
  • Providing any information about policies, coverage, and products.

Server

Jmk Nippon
Rockford
10.2022 - 08.2023
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Host

Old Chicago Taproom
Rockford
02.2021 - 05.2022
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Took reservations over phone and in person.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Provided customers with accurate wait times and monitored waiting list.
  • Managed incoming calls during busy shifts.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Accepted payments from guests for dine-in and take-out foods.

Education

High School Diploma -

Rockford East High School
2929 Charles St, Rockford, IL 61108
06-2022

Skills

  • Customer service
  • Appointment scheduling
  • Telephone communication
  • Attention to detail
  • Problem solving
  • Bilingual communication
  • Payment processing
  • Phone etiquette
  • Teamwork and collaboration
  • Technical support

References

References available upon request.

Timeline

Receptionist

K&P Mufflers II INC
09.2024 - 01.2025

Customer Service Representative

Insurance King Agency
09.2023 - 06.2024

Server

Jmk Nippon
10.2022 - 08.2023

Host

Old Chicago Taproom
02.2021 - 05.2022

High School Diploma -

Rockford East High School

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Janeli Resendiz