Janae McClinton
Chicago
Summary
Service-oriented professional with expertise in financial services, retail, and healthcare. Strong communicator skilled in conflict resolution and enhancing customer experiences in dynamic environments. Capable of efficiently addressing diverse customer concerns and collaborating with teams to elevate satisfaction. Aiming to apply interpersonal and service skills as a Flight Attendant to foster a safe and welcoming travel atmosphere.
Overview
5
5
years of professional experience
Work History
Dental Assistant
Creek Dental
Crete
10.2024 - Current
- Assisted dentists during patient procedures and examinations, ensuring efficient workflow.
- Take dental X-rays and prepare patients for treatments.
- Maintained patient comfort and provided clear communication, enhancing patient experience during procedures.
- Ensure treatment rooms and dental instruments are properly cleaned and prepared.
- Educated patients on oral hygiene and post-treatment care, promoting long-term dental health.
Senior Account Specialist
Discover Financial Services
Chicago
10.2022 - 09.2024
- Investigated and resolved disputes regarding unauthorized transactions and billing concerns, enhancing customer trust.
- Assisted customers with account inquiries, payments, and financial solutions, ensuring high-quality customer service.
- Communicated clearly with card members via phone and messaging services, providing effective account support.
- Educated customers about interest rates, policies, and account options.
- Collaborated with team members to develop solutions and improve the customer experience.
- Coordinated the processing of replacement cards, account documentation, and statements.
Retail Tasker
Akira
Oak Lawn
09.2022 - 12.2022
- Guided customers in selecting outfits tailored to personal style and special events, enhancing their shopping experience.
- Ensured store organization and upheld visual merchandising standards to create an inviting shopping environment.
- Worked with team members to streamline processes, improving overall store efficiency and elevating customer satisfaction.
- Prepared the store for daily operations including closing, restocking, and merchandising.
Store Associate
Build-A-Bear Workshop
Chicago
05.2021 - 08.2022
- Guided customers in product selection and checkout, ensuring a seamless shopping experience.
- Maintained a clean, organized, and welcoming store environment.
- Collaborated with team members during busy periods to maintain efficient store operations.
- Created engaging experiences for children and families during bear-building process, enhancing customer satisfaction.
Education
Dental Assisting Certification -
Northwestern College
Oak Lawn, IL03-2026
High School Diploma -
Uplift Community High School
Chicago, IL06-2021
Skills
- Dental Terminology
- Patient Care
- Typing & Data Entry
- Microsoft Windows
- Google Workspace
- Organization & Time Management
- Problem Solving
- Team Collaboration
- Conflict Resolution
- Interpersonal communication
- Customer Service Excellence
Awards
- Employee of the Month
- Perfect Attendance
- Dean's List Scholar
- Honor Roll
- Top 5 Ranking - Uplift Community High School Class of 2021
Timeline
Dental Assistant
Creek Dental
10.2024 - Current
Senior Account Specialist
Discover Financial Services
10.2022 - 09.2024
Retail Tasker
Akira
09.2022 - 12.2022
Store Associate
Build-A-Bear Workshop
05.2021 - 08.2022
Dental Assisting Certification -
Northwestern College
High School Diploma -
Uplift Community High School