Jana Ridings
Normal
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
OSF On Call
Bloomington
11.2023 - Current
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Completed basic physical assessments of clinic patients to provide optimal care.
Certified Nursing Assistant
Syngery
Bloomington
04.2023 - Current
- Provided emotional support to family members regarding end-of-life decisions.
- Provided emotional support to patients and families during difficult times.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Responded quickly to emergency situations involving sudden illness or injury.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Transported patients to treatment units, using wheelchair or stretcher.
Certified Medical Assistant
Carle Foundation Hospital
Normal
09.2019 - 10.2023
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Administered injections under the direction of a physician or nurse practitioner.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Assisted with scheduling patient appointments and follow-up visits.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
Education
Certified Medical Assistant
Guild
Online03-2025
Certified Nursing Assistant
Illinois Central College
East Peoria, IL04-2010
Skills
- Patient care
- Medication administration
- Medical record management
- Vital signs monitoring
- Insurance verification
- Healthcare communication
- Clinical documentation
- Effective communication
- Time management
- Medical terminology
- Infection control
- Wound care
- Crisis intervention
Affiliations
Reading
Scrapbooking
Cooking
Excercise
Spending time with family and friends.
Spending time with my dog
Accomplishments
- Volunteer for St. Jude for over 20 years
- Participant in the St. Jude Memphis to Peoria Run
- Shining Star Awards for excellence patient care
- Compassion Care Award for outstanding employee
Certification
- Certified Nursing Assistant 2010
- Certified Medical Assistant 2025
References
References available upon request.
Timeline
Certified Medical Assistant
OSF On Call
11.2023 - Current
Certified Nursing Assistant
Syngery
04.2023 - Current
Certified Medical Assistant
Carle Foundation Hospital
09.2019 - 10.2023
Certified Medical Assistant
Guild
Certified Nursing Assistant
Illinois Central College
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