Jana Kluczynski
Arlington Heights,IL
Summary
Dynamic customer service specialist who takes pride in what they do, with over 16 years of experience delivering exceptional service to customers. Highly professional, dependable, and reliable team player with a positive attitude. Customer focused, highly praised for sense of efficiency, team player by all counts. Problem solving mindset and a love of forming loyal relationships with customers.
Overview
25
25
years of professional experience
Work History
Customer Service Coordinator
Komax Group
11.2023 - Current
- High volume of quote entry for parts and accessories
- Purchase order processing for small and large quantities
- First point of contact for phone calls from customers pertaining to pricing, stock, purchase order status, product information
- Fast paced management of information email inbox, purchase order inbox
- Prompt follow-up with customer base across email and phones
- Utilizing excellent communication skills and efficiency resolving issues with incorrect shipments or customer complaints
- Working closely with sales staff and service department to keep them informed of any order issues
Customer Service Specialist
NSK America Corp
07.2018 - 10.2023
- Heavy sales order processing and daily customer follow-up
- Inputting magnitude of price quotes, follow-up to product queries
- Return Authorization processing, credit follow-ups
- Consistently learning product knowledge to help troubleshoot customer calls
- Very proactive and efficient team player with exceptional attention to detail
- Salesforce savvy
- High utilization of job skills to assist in different roles across departments
- Coordinating demos / communication with sales reps.
Customer Service
Enviro Tech Intl
02.2000 - 11.2011
- Order entry, shipment arrangement, pricing quote queries, purchase order follow-up
- Logistics coordination
- Proofreading; Heavy phone reception, Clerical duties
- Maintained daily ongoing repertoire with sales managers out in the field
- Assisted the accounting department in creating customer invoices and monitoring overdue customers, entering check deposits; receivables
- Managed the international shipping department daily functions which included; shipment scheduling, heavy interaction with freight forwarders, conveying shipping status to customers, estimating shipping costs and time in transit
- Quickly mastered new computer programs pertaining to this job role
- Aided the marketing team in scheduling trade shows/Upkeep in the marketing files.
Customer Service
Office Concepts
01.1999 - 01.2000
- Faxing, phone reception, mail, and administrative duties as needed
- Monitored shipments via online tracking, acknowledgments, lead time on product manufacturing
- Answered customer service inquiries about office product parts, furniture pricing
- Put together creative sample brochures and mass mailers for clients.
Education
B.A. - English / Writing
University of Illinois, Chicago
Chicago, IL06.1999
Skills
- Sales Support
- Efficient Resolution and Empathetic Customer Rapport
- Order Management
- Customer Service Specialist
- Exceeds at efficiency with all job tasks
- Proactive mindset
- Attention to detail and excellent communicator
- Salesforcecom administration / SAP knowledge
Timeline
Customer Service Coordinator
Komax Group
11.2023 - Current
Customer Service Specialist
NSK America Corp
07.2018 - 10.2023
Customer Service
Enviro Tech Intl
02.2000 - 11.2011
Customer Service
Office Concepts
01.1999 - 01.2000
B.A. - English / Writing
University of Illinois, Chicago
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