Jan Espinoza
Lake Zurich,IL
Summary
Dynamic Service Advisor at McGrath Acura Of Libertyville with a proven track record of exceeding sales targets through effective service upselling. Skilled in customer service and multitasking, I enhance customer satisfaction by providing timely recommendations and leveraging strong product knowledge. A dedicated team player committed to achieving performance goals.
Overview
2
2
years of professional experience
Work History
Service Advisor
McGrath Acura Of Libertyville
03.2025 - Current
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Educated customers on vehicle maintenance and service options, enhancing their understanding of needs.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- I have handled 20+ customers within a day, which is a lot at our location.
- I've always had the most hours sold compared to the other advisors.
Stocker
Costco
11.2023 - 03.2025
- Organized and stocked shelves to maintain product availability and display standards.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Collaborated with team members to ensure efficient restocking processes during peak hours.
- Identified and removed damaged products from shelves to enhance customer experience.
- Operated equipment safely for handling and transporting goods within the warehouse environment.
- Maintained cleanliness and organization of storage areas to optimize workflow efficiency.
Education
High School Diploma -
Lake Zurich Highschool
Lake Zurich, IL05.2022
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Goal-oriented mindset
- Performance goals
- Strong work ethic
- Team player mentality
- Handling customer complaints
- Service upselling
- Sales and upselling
- Professional telephone demeanor
- De-escalation techniques
Languages
Spanish
Full Professional
Timeline
Service Advisor
McGrath Acura Of Libertyville
03.2025 - Current
Stocker
Costco
11.2023 - 03.2025
High School Diploma -
Lake Zurich Highschool